Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
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Sandy Pardue
Sandy Pardue

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Hello Townies! I have prepared a page on our website for Townies to have access to my blog posts, various articles and practice management tools. I'll be adding more as time goes on. You can access our Townie Resource Page If there is something you don't see that you'd like, please don't...  Read More
Consultant Tip: Sure-Fire Ways to Grow Your Practice
There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties are divided and staff know what they are responsible for. All...  Read More
Classic Practice Resources, Inc. Appropriate Terminology (Author, Unknown) In order to help our patients feel more comfortable, the following terminology guide has been developed. Keep a copy of this and review it occasionally to refresh yourself. Especially for the Technical Staff ...  Read More
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice...  Read More
Consultant Tip: Staff Meeting Protocol
The Purpose of Staff Meetings: Have orderly, productive, and uplifting meetings; which will help create a more unified staff and thus a more productive practice. Go over practice monitors from the previous month. Acknowledge staff members who refer patients to the office [along...  Read More
I did a podcast with the Relentless Dentist and wanted to share it again.   Read More
You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description prepared in advance. It will be helpful to review it before you start receiving...  Read More
It's not uncommon that a patient asks if you can do something less expensive than a crown or asks if you can put in a filling instead. Solution: Tell him you certainly can and that you can put a filling in practically anything. Let him know you are not worried about the filling, but that you are...  Read More
Face Embezzlement Head On — by Sandy Pardue, Classic Practice Resources Embezzlement is a sad reality and a crime of opportunity. If you are a practice owner, you need to know how to protect your...  Read More
Don't assume that your staff are greeting patients the way they would a guest in their own home. Many times they are not properly acknowledging them and they don't know what to do if they don't know the patient or recall their name. The receptionist is the first person to see the patient as they...  Read More
Tip from Consultant Sandy Pardue: Fall Use it or Lose it Letter
I recommend that every practice send fall themed "Use it or Lose it" letters to patients with both incomplete treatment and outstanding insurance benefits. This is a great way to give your practice an end of the year boost. Years ago we added a twist to our letters when we went down to the local...  Read More
Tip from Consultant Sandy Pardue: Take Control of the Initial Call
It takes someone skilled to get potential new patients who call your office to actually be scheduled and then arrive at the office. You may be surprised how many times prospective patients call with the intention of scheduling an appointment and never do, or make an appointment and never show up....  Read More
Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients know you are glad to see them when they arrive, but it is also important that they know you were glad you had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such. Therefore, it is...  Read More
Consultant Tip: Pre-Scheduling of Hygiene Patients
To insure the viability of the practice, at least 85% to 90% of the patients should leave the office with an appointment or a future recall date. Why not schedule 100% of the patients? Not every patient should be pre-scheduled because they can't be trusted to keep the appointment. This is why it is...  Read More
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
There is no question that adding a monthly rebilling charge to account balances will motivate patients to pay their bill faster. We all try to collect fees and co-pays but still manage to have patients owing money to the practice, especially since insurance companies don't always pay what is...  Read More
Consultant Tip: Individual Staff Members Personal Production
The individual staff member's personal production is very important to the success or failure of your practice. There is great cost in running an office that every staff member does not see, such as taxes, rent, office supplies, technical supplies, insurance, computers, utilities, payroll,...  Read More
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members ...  Read More
The old adage is, your patients know first what’s not working in the practice and this starts with their very first contact. The telephone is the most overlooked piece of equipment in the dental practice, yet it is the most important.If your telephone is not handled correctly, your practice...  Read More
Consultant Tip: Office Computer Security
Office Computer Security In order to secure the practice computer system and its resources, each person is assigned a unique and confidential user name and passcode for accessing the office software. A username defines a particular person who uses the software program. This information is...  Read More
Consultant Tip: How to Increase Your Bottom Line
Do you know the best and easiest way to increase your bottom line or profit? It's by not having open time on your schedule, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left unfilled on the schedule, your bottom line...  Read More
Consultant Tip: Handling a False Perception about Money During Case Presentation
Some people may think they cannot afford dental care when actually they can. Most people are very poor financial managers and when their money gets tight they think in generalities and even fool themselves. They may even have a small amount of money in a savings account earning a very low percent...  Read More
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations [patients that have not been in for 13 months or...  Read More
Leadership requires motivating and inspiring. Management includes organizing and staffing. Management involves creating an organizational structure, staffing the job with qualified individuals, communicating the plan, delegating responsibility for carrying out the plan and devising systems to...  Read More
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations [patients that have...  Read More
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