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The Future for Solo Practitioners
Inasmuch as it may seem like there is a groundswell of dental "groups", dentists of all ages looking to buy/own/grow their own practices should be viewing the prospective wave of Boomer retirees as a net-positive on every level.Yes, the economy has been poor. Yes, school-related debt is as high as...  Read More
Consultant Tip: Referrals and New Patients
Many new patients are referred by successfully handled new patients.When you start something new, you try to talk all of your friends into doing the same thing so you will feel you are doing the right thing. For this reason, the new patient is most interested in his dental care and more likely to...  Read More
Is Your Overhead Over Your Head?
As a follow up to my post regarding the next most influential factor on practice valuation is non-real estate overhead - i.e. your staffing, lab, and supply choices.Common Topics:Tenured Staff- It is not unusual to encounter practices with highly tenured staff that have received fixed wage...  Read More
Dental Practice Valuation Methodologies
The most common industry vernacular for expressing the valuation of a dental practice is as a percentage of annual receipts (collections) - e.g. "...I sold my practice for XX% of my receipts for the last twelve months..."Now, inasmuch as this is the long-standing tradition of discussing valuations...  Read More
Do You Host A Patient Appreciation Day?
How many times per year do you throw a party for your patients? If you don’t celebrate patients, you’re missing an unbelievable opportunity to generate/stimulate a lot of referrals.There are so many different ways you can throw this party and itdoesn'thave to cost you a lot of money.If...  Read More
Reviews, Reviews, Reviews
For years we have known that word of mouth is the best referral source. Intoday'stechnological world "word of mouth" has evolved to key strokes, and the outreach is much more extensive. It has become more important then ever to get the "word" out online about the services that you offer in your...  Read More
Practice Valuation & Equipment Decisions
We get it - doctors like technology! That being said, there is a not so delicate balance between equipment decisions and the valuation of a practice. Items to consider:- One of the common misconceptions is that building a practice awash in high-buck technology - e.g. CAD/CAM, cone beams, lasers,...  Read More
Distractions at the Dental Office Front Desk
Distractions at the Dental OfficeFront Desk Distractions at the front desk in dental offices can be common. Since this area is responsible for creating and maintaininga full and productive schedule for the practice,it is important to not have other team memberspulling front desk staff away from...  Read More
Owner Occupied Real Estate
For many doctors, owning your own real estate can be an effective tax strategy over the arc of a career. That being said, we encounter an endless number of practices involving owner-occupied real estate that becomes a stumbling block upon transition or retirement. Items to consider:- Co-location or...  Read More
Insist Upon High Ethical Standards in Your Practice
It is impossible to achieve your goals and dreams without also having high ethical standards in all operations of the office. Any staff member that exercises low ethical standards is like a team member who keeps fumbling the ball. The other team members have to fight like crazy to get it back and...  Read More
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More
Dr. V Kim Kutsch Opinion: The Systemic Theory of Dental Caries
Southward K.Gen Dent. 2011 Sep-Oct;59(5):367-73; quiz 374-5This is a very interesting theoretical article. The question it looksat is does dental caries occur locally in the tooth from an externalacid dissolution (outside-in),or does it occur as a result of internalinflammation (inside-out)? The...  Read More
Happy Earth Day!
Happy Earth Day Townies!In celebration, we've compiled 10 super simple ways for your dental practice to go green. If you're interested in how being green can jumpstart your practice, take a look at EDA Co-Founder on The Wellness Hour with Randy Alvarez:Are you excited yet?Just today, for Earth Day,...  Read More
People lose their teeth every day – it’s a fact of life. When we were younger, it was a cause for celebration. We even made a tidy profit from the Tooth Fairy! As we age, tooth loss becomes a lot more permanent.Luckily, there are exciting developments being made inevery day. If...  Read More
Consultant Tip: Key Computer Reports
Computer Reports tell you what ishappening in yourpractice and they willhelp you find missed opportunities based on facts.Knowing your score is important when it comes to managing your business.I recommend that you utilize the following reports from your computer software to keep your finger on the...  Read More
What My Son's Haircut Has To Do With Building Your Dental Practice
So, I take my son to get his hair cut yesterday. About 12 minutes after the first snip, it's over. A nice pile of his ridiculously thick hair (yes, I'm jealous) lies on the floor.From the time the stylist said, "Hello", I could tell that she really didn't have any interest in us.She didn't even...  Read More
Everyday I'm shufflin'................
Do you feel that way sometimes? Shufflin’ through a spotty scheduleand wondering where did Mrs. Smith’s crown appointment go, did anyonefollow up on Mr. Jones who was sent out for a root canal 4 months agoand wasn’t it time for Joe Schmoe to be seen here for PM since healternates...  Read More
Top 12 reasons why your reception area and treatment chairs might be empty - And it's NOT the ecomony
Let's get right to it, shall we? Every single office has the same opportunitytoday to either KICK ASS or SUCK. It's your choice. Sometimes you mightneed support with systems to get you there, but every singleoffice/person has the same opportunity available to them upon openingtheir peepers for the...  Read More
How Does Your Front-Desk Staff Answer the Phone?
It is likely that you are unaware of how many potential patients call your practice and ask typical “shopper” questions in order to decide whether they should use you as their Dentist.Most Dentists assume that their front-desk staff knows exactly how to answer those questions and that...  Read More
Real Estate Choices - The Most Common Transition Challenge
Having analyzed countless dental practices, the most common theme among the more "challenging" valuation discussions we encounter is the relative impact of real estate decisions on practice valuation. Location and visibility, while very important, aren't often nearly as important as making the...  Read More
To Blog, or Not To Blog
This post is hopefully the first of many. Most doctors are involved in a practice sale (transition) maybe once or twice in their careers. We do it daily. The purpose of this blog is to share hard won, real world experiences - good and bad - with solo practitioners for purposes of assisting them...  Read More
 Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #3
Tip #3- Use Good Verbal Skills at the Time of SchedulingNot usinggood verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an indication...  Read More
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More
Consultant Tip:  Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them - Tip #1
Tip #1- Stop making patients think cancellations are normal. Be more proactive. I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the...  Read More
Categories: consultant
Increasing Your Bottom Line
The easiest way to increase your bottom line is to not have open time in your schedule which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left open on the schedule, your bottom line decreases to that degree. This is true for...  Read More
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