Consultant Tip: Ask the Right Kind of Questions When Scheduling
.1. As a first or opening question, use one to which the person will readily agree, such as these:"You do want to be put on recall, don’t you?"2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot disagree...  Read More
Sandy Pardue: Are your Appointments Broken?  [Relentless Dentist Top 10 Series]
#1 Podcast: Sandy Pardue on Broken Appointments We are re-releasing our most popular Relentless Dentist podcast episodes onto this DentalTown Podcast thread. Our #1 most listened episode is a value-packed interview with the one and only,...  Read More
Answering the phone. It's just not enough anymore.
Posted on Said the busy mom, calling on her lunch hour to schedule herchildren’s next cleaning appointments, only to receive a long winded VMat the dental practice, not only detailing their business hours of everysecond/every day but advising that said busy mom chose to call...  Read More
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those questions don't get...  Read More
BOOM! BOOM! Shake the 2014 room!
2014 DRIVE FOR SUCCESS CHALLENGE!Ronald F. Arndt, DDS, MBA, MAGD, MCC - The Dental CoachMary Beth Bajornas, CEO, DSS, CMT, VA"Procrastination is the art of keeping up with yesterday."Procrastinationis the line that divides the 4% from the 96% of the health careprofessionals that reach Economic...  Read More
Improve Successful Scheduling? MAKE A NOTE!
Notes. You can never have too many. You can always have not enough (and most do).Having consistent detailed notes attached to every patient, everyappointment, every treatment plan, every broken appointment, everyfamily file and every insurance description will not only make your lifeeasier, it will...  Read More
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
Consultant Tip: A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations[patients that have not been in for 13 months or...  Read More
Hi. My name is Consistency. Want to hang out?
con·sist·en·cyconformity in the application of something, typically that which is necessary for the sake of logic, accuracy, or fairness.the achievement of a level of performance that does not vary greatly in quality over time.Consistency. We’ve all heard about how...  Read More

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