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Ground Marketing with Michael Arias
The Ground Marketing Guy, Michael AriasSandy Pardue and Dana Salisbury met up with Michael Arias to discuss how he helps dentists with ground marketing. As an added bonus, Dana recites a Shel Silverstein poem from memory, learned as a child. You'll want to hear this - check it out and subscribe on...  Read More
Building Your Dream Practice, Part 1
Sandy Pardue and Robert Westerman, DDS discuss what it takes to build the dental practice of your dreams in Part 1 of this multi-part podcast series. The Practice of Your Dreams   Read More
Sandy Pardue: Increasing Your Case Acceptance (Part 1)
Increase Your Case Acceptance with Sandy Pardue - Part I   Read More
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment.Briefly, the sequence for recall dialogue is:1. Get the patient or parent on the line.2. In a cheerful, pleasant manner, identify yourself and the office:"Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!"3. Tell...  Read More
Consultant Tip: Ask the Right Kind of Questions When Scheduling
.1. As a first or opening question, use one to which the person will readily agree, such as these:"You do want to be put on recall, don’t you?"2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot disagree...  Read More
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works!2. Be calm, confident and feel good about what you are doing.3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...  Read More
Consultant Tip: Staff Training, Systems and Hiring the Right People.
If you have a staff problem, it turns into a system problem. And vise versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to handle. And very often, you have three things to handle— TheStaff Infection, because...  Read More
Sandy Pardue: Are your Appointments Broken?  [Relentless Dentist Top 10 Series]
#1 Podcast: Sandy Pardue on Broken Appointments We are re-releasing our most popular Relentless Dentist podcast episodes onto this DentalTown Podcast thread. Our #1 most listened episode is a value-packed interview with the one and only,...  Read More
Consultant Tip: 10 Actions for Increasing Treatment Acceptance
10 Actions for Increasing Treatment Acceptance Are you seeing the backs of a lot of patients’ heads? Are patients needing treatment and not accepting what you are proposing? The reality is that treatment plan acceptance is...  Read More
Consultant Tip: How to Increase Hygiene Production
There are many things a hygienist can do to increase personal production. I highly recommend that you generate and print a report from your software showing the procedures and production by individual code. Do this for each hygiene provider in the practice. Look at the procedure counts for the...  Read More
Townie Resource Page: Compliments of Consultant Sandy Pardue
Hello Townies!I have prepared a page on our website for Townies to have access to my blog posts, various articles and practice management tools. I'll be adding more as time goes on.You can access our Townie Resource PageIf there is something you don't see that you'd like, please don't hesitate to...  Read More
Consultant Tip: Appropriate Terminology for Technical Staff
Classic Practice Resources, Inc.Appropriate Terminology(Author, Unknown)In order to help our patients feel more comfortable, the following terminology guide has been developed. Keep a copy of this and review it occasionally to refresh yourself.Especially for the Technical Staff ...  Read More
Consultant Tip: 53 Ways to Create Exceptional Customer Service
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice updates...  Read More
Consultant Tip: Staff Meeting Protocol
The Purpose of Staff Meetings: Have orderly, productive, and uplifting meetings; which will help create a more unified staff and thus a more productive practice. Go over practice monitors from the previous month. Acknowledge staff members who refer patients to the office [along with the...  Read More
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
Sandy Pardue and Howard Farran talk about staff problems, lack of systems, staff training, broken appointments, patient retention, and more!  There’s a reason Sandy is considered the gold standard in practice management.Listen to the Show on iTunes to listen on iTunesListen to the Audio Here:     ...  Read More
Consultant Tip: How to Review a Resume
You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description prepared in advance. It will be helpful to review it before you start receiving...  Read More
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those questions don't get...  Read More
Consultant Tip: What to Say When a Patient Wants a Filling Instead of a Crown
It's not uncommon that a patient asks if you can do something less expensive than a crown or asks if you can put in a filling instead.Solution: Tell him you certainly can and that you can put a filling in practically anything. Let him know you are not worried about the filling, but that you are...  Read More
Consultant Tip: Face Embezzlement Head On
Face Embezzlement Head On — by Sandy Pardue, Classic Practice Resources Embezzlement is a sad reality and a crime of opportunity. If you are a practice owner, you need to know how to protect your practice. Don’t...  Read More
Consultant Tip: How to Train your Receptionist to Properly Greet Patients
Don't assume that your staff are greeting patients the way they would a guest in their own home. Many times they are not properly acknowledging them and they don't know what to do if they don't know the patient or recall their name. The receptionist is the first person to see the patient as they...  Read More
Tip from Consultant Sandy Pardue: Fall Use it or Lose it Letter
I recommend that every practice send fall themed"Use it or Lose it" letters to patients with both incomplete treatment and outstanding insurance benefits. This is a great way to give your practice an end of the year boost.Years ago we added a twist to our letters when we went down to the local...  Read More
Tip from Consultant Sandy Pardue: Take Control of the Initial Call
It takes someone skilled to get potential new patients who call your office to actually be scheduled and then arrive at the office. You may be surprised how many times prospective patients call with the intention of scheduling an appointment and never do, or make an appointment and never show up. A...  Read More
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