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Ground Marketing with Michael Arias
  
Posted 3/16/2018 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 128
Ground Marketing with Michael Arias
The Ground Marketing Guy, Michael AriasSandy Pardue and Dana Salisbury met up with Michael Arias to discuss how he helps dentists with ground marketing. As an added bonus, Dana recites a Shel Silverstein poem from memory, learned as a child. You'll want to hear this - check it out and subscribe on...  Read More
Categories: Sandy Pardue, #dental marketing, #growingyourdentalbusiness, #classicpracticeresources, #dental practice management
Building Your Dream Practice, Part 1
 
Posted 4/22/2017 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 326
Building Your Dream Practice, Part 1
Sandy Pardue and Robert Westerman, DDS discuss what it takes to build the dental practice of your dreams in Part 1 of this multi-part podcast series. The Practice of Your Dreams   Read More
Categories: Sandy Pardue, team, dental practice management, #dentalpracticeofyourdreams, building effective team leadership
Sandy Pardue & Mark Dilatush of NPI
 
Posted 4/22/2017 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 137
Sandy Pardue & Mark Dilatush of NPI
Sandy Pardue and Mark Dilatush w/ NPI   Read More
Categories: marketing, Sandy Pardue, practice, Mark Dilatush, New Patients Inc, #dentalpracticeofyourdreams
51 Tips to Create Exceptional Customer Service
Posted 8/11/2016 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 422
51 Tips to Create Exceptional Customer Service
Categories: Sandy Pardue, Consultant tip
Consultant Tip: Calling to Schedule Recall Appointments
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 516
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment.Briefly, the sequence for recall dialogue is:1. Get the patient or parent on the line.2. In a cheerful, pleasant manner, identify yourself and the office:"Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!"3. Tell...  Read More
Categories: scheduling, Sandy Pardue, patient communication, dental recall systems
Consultant Tip: Ask the Right Kind of Questions When Scheduling
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 318
Consultant Tip: Ask the Right Kind of Questions When Scheduling
.1. As a first or opening question, use one to which the person will readily agree, such as these:"You do want to be put on recall, don’t you?"2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot disagree...  Read More
Categories: Sandy Pardue, appointment scheduling, patient communication, recall
Consultant Tip: The Attitude of the Scheduler
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 248
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works!2. Be calm, confident and feel good about what you are doing.3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental appointment scheduling, recall
Consultant Tip: Staff Training, Systems and Hiring the Right People.
Posted 8/19/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 286
Consultant Tip: Staff Training, Systems and Hiring the Right People.
If you have a staff problem, it turns into a system problem. And vise versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to handle. And very often, you have three things to handle— TheStaff Infection, because...  Read More
Categories: training staff, Systems, Sandy Pardue, hiring
Consultant Tip: 10 Actions for Increasing Treatment Acceptance
Posted 5/13/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 822
Consultant Tip: 10 Actions for Increasing Treatment Acceptance
10 Actions for Increasing Treatment Acceptance Are you seeing the backs of a lot of patients’ heads? Are patients needing treatment and not accepting what you are proposing? The reality is that treatment plan acceptance is...  Read More
Categories: Sandy Pardue, Classic Practice Resources, treatment accceptance
Consultant Tip: How to Increase Hygiene Production
Posted 4/26/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 1694
Consultant Tip: How to Increase Hygiene Production
There are many things a hygienist can do to increase personal production. I highly recommend that you generate and print a report from your software showing the procedures and production by individual code. Do this for each hygiene provider in the practice. Look at the procedure counts for the...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental practice management, hygiene production
Townie Resource Page: Compliments of Consultant Sandy Pardue
Posted 4/12/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 386
Townie Resource Page: Compliments of Consultant Sandy Pardue
Hello Townies!I have prepared a page on our website for Townies to have access to my blog posts, various articles and practice management tools. I'll be adding more as time goes on.You can access our Townie Resource PageIf there is something you don't see that you'd like, please don't hesitate to...  Read More
Categories: Sandy Pardue, Classic Practice Resources, Resource page for Townies
Consultant Tip: Appropriate Terminology for Technical Staff
Posted 3/9/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 262
Consultant Tip: Appropriate Terminology for Technical Staff
Classic Practice Resources, Inc.Appropriate Terminology(Author, Unknown)In order to help our patients feel more comfortable, the following terminology guide has been developed. Keep a copy of this and review it occasionally to refresh yourself.Especially for the Technical Staff ...  Read More
Categories: Sandy Pardue, Classic Practice Resources
Consultant Tip: 53 Ways to Create Exceptional Customer Service
Posted 3/5/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 294
Consultant Tip: 53 Ways to Create Exceptional Customer Service
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice updates...  Read More
Categories: Sandy Pardue, customer service
Consultant Tip: Staff Meeting Protocol
Posted 2/11/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 918
Consultant Tip: Staff Meeting Protocol
The Purpose of Staff Meetings: Have orderly, productive, and uplifting meetings; which will help create a more unified staff and thus a more productive practice. Go over practice monitors from the previous month. Acknowledge staff members who refer patients to the office [along with the...  Read More
Categories: staff meeting, Sandy Pardue, Classic Practice Resources
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
  
Posted 12/18/2014 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 6  |   Views: 2914
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
Sandy Pardue and Howard Farran talk about staff problems, lack of systems, staff training, broken appointments, patient retention, and more!  There’s a reason Sandy is considered the gold standard in practice management.Listen to the Show on iTunes to listen on iTunesListen to the Audio Here:     ...  Read More
Categories: Leadership, staff training, Sandy Pardue, Classic Practice Resources, dental practice management, dental consultant, Dr. Howard Farran, Howard Speaks Podcast
Consultant Tip: How to Review a Resume
Posted 12/9/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 3  |   Views: 496
Consultant Tip: How to Review a Resume
You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description prepared in advance. It will be helpful to review it before you start receiving...  Read More
Categories: Sandy Pardue, Classic Practice Resources, resumes, Hiring protocols
Consultant Tip: What to Say When a Patient Wants a Filling Instead of a Crown
Posted 11/3/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 469
Consultant Tip: What to Say When a Patient Wants a Filling Instead of a Crown
It's not uncommon that a patient asks if you can do something less expensive than a crown or asks if you can put in a filling instead.Solution: Tell him you certainly can and that you can put a filling in practically anything. Let him know you are not worried about the filling, but that you are...  Read More
Categories: Sandy Pardue, Classic Practice Resources, patient communication
Consultant Tip: Face Embezzlement Head On
Posted 10/14/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 831
Consultant Tip: Face Embezzlement Head On
Face Embezzlement Head On — by Sandy Pardue, Classic Practice Resources Embezzlement is a sad reality and a crime of opportunity. If you are a practice owner, you need to know how to protect your practice. Don’t...  Read More
Categories: practice management, Sandy Pardue, Classic Practice Resources, Embezzlement
Consultant Tip: How to Train your Receptionist to Properly Greet Patients
Posted 10/5/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 735
Consultant Tip: How to Train your Receptionist to Properly Greet Patients
Don't assume that your staff are greeting patients the way they would a guest in their own home. Many times they are not properly acknowledging them and they don't know what to do if they don't know the patient or recall their name. The receptionist is the first person to see the patient as they...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental receptionist
Tip from Consultant Sandy Pardue: Fall Use it or Lose it Letter
Posted 9/15/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 1630
Tip from Consultant Sandy Pardue: Fall Use it or Lose it Letter
I recommend that every practice send fall themed"Use it or Lose it" letters to patients with both incomplete treatment and outstanding insurance benefits. This is a great way to give your practice an end of the year boost.Years ago we added a twist to our letters when we went down to the local...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental insurance, incomplete treatment
Tip from Consultant Sandy Pardue: Take Control of the Initial Call
Posted 9/9/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 976
Tip from Consultant Sandy Pardue: Take Control of the Initial Call
It takes someone skilled to get potential new patients who call your office to actually be scheduled and then arrive at the office. You may be surprised how many times prospective patients call with the intention of scheduling an appointment and never do, or make an appointment and never show up. A...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental receptionist, phone skills
Tip from Consultant Sandy Pardue: Patient Goodbye's
Posted 8/21/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 5355
Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients knowyou are glad to see them when they arrive, but it is also important that they knowyou were gladyou had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such.Therefore, it is the...  Read More
Categories: practice management, patient relationships, Sandy Pardue, Classic Practice Resources
Consultant Tip: Pre-Scheduling of Hygiene Patients
Posted 8/20/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 6370
Consultant Tip: Pre-Scheduling of Hygiene Patients
To insure the viability of the practice, at least 85% to 90% of the patients should leave the office with an appointment or a future recall date. Why not schedule 100% of the patients? Not every patient should be pre-scheduled because they can't be trusted to keep the appointment. This is why it is...  Read More
Categories: Sandy Pardue, Classic Practice Resources, dental hygienist, Pre-Scheduling Hygiene Patients
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
Posted 8/20/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 5790
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
There is no question that adding a monthly rebilling charge to account balances will motivate patients to pay their bill faster. We all try to collect fees and co-pays but still manage to have patients owing money to the practice, especially since insurance companies don't always pay what is...  Read More
Categories: Sandy Pardue, Classic Practice Resources, collections, accounts receivable
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
Posted 8/12/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7651
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members Communicate...  Read More
Categories: Sandy Pardue, customer service, case acceptance, classicprac, treatment plan presentation
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