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116 - “How Will I Know When My Prospect Is Ready To Become A Paying Patient?”
When a prospect is ready to become a paying patient, they’ll often express their desire to do so subtly. It might be a change in the tone of speech; specific bodily movements or even the way they look at you .In this episode, I’ll show you nine common (but often missed) “tells” your prospect gives...  Read More
The Magic Question for Higher Case Acceptance
In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients...  Read More
What’s the Secret to Successful Dental Treatment Planning?
All successful dental treatment plans really depend upon the person who is involved in the treatment plan.The idiom“Different strokes for different folks,”can be used to explain a successfulpatienttreatment plan.What I saying here is that it really depends upon the person delivering the...  Read More
451 The Relaxed Dentist with Mark Hassed : Dentistry Uncensored with Howard Farran
Watch Video here VIDEO - DUwHF #451 - Mark Hassed Stream Audio here AUDIO - DUwHF #451 - Mark Hassed Graduated dentistry 1980. Had high-volume family-oriented practice from 1986 to...  Read More
What Hygiene Department Benchmarks Will Make Your Practice More Profitable?
How effective is your hygiene department?How can you be your most profitable without working harder?Are you running on all cylinders?Join us Thursday April 21st at 5:30 PM Pacific as Debbie Seidel-Bittke, RDH, BS shares the "5 Hygiene Department Benchmarks and what you need to know to run on all 5...  Read More
Ask Don't Tell with Sherran Bard : Howard Speaks Podcast #96
Stream Audio here: AUDIO - Sherran Bard - HSP #96 Watch Video here: VIDEO - Sherran Bard - HSP #96 Sherran Bard, founder of Dental Practice By Design, explains her humble industry...  Read More
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members Communicate...  Read More
Consultant Tip: Handling a False Perception about Money During Case Presentation
Some people may think they cannot afford dental care when actually they can. Most people are very poor financial managers and when their money getstight they think in generalities and even fool themselves. They may even have a small amount of money in a savings account earning a very low percent of...  Read More
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment.STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the...  Read More
Consultant Tip: Be a Good Listener
One secret of good human relations to to ask questions, but to also be a good listener. People can tell when you are listening and they can also tell when you are truly interested in them and what they are saying.Encourage the other person to talk about themselves and to share their interests and...  Read More
Consultant Tip: Relationships in Business
Teddy Roosevelt said, "the most important ingredient in the success formula is knowing how to get along with people," Research has consistently shown that technical training is important, butthere is another side to business.Most of the success in service businesses is due to skills in human...  Read More
If a Patient Does Not Have Insurance, Do Not Mention It
When talking to patients about their needed dental treatment and financial arrangements, one of the first things we notice is whether or not they have dental insurance. It is very good if they do, of course, and this makes our job easier.However, if they do not have insurance you can make a patient...  Read More

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