BlogPosts

What's In It For Your Patients?
What's your PARVB? Put into a way that you may understand better, let's call this your Patients' Appointment reason to Return- theValue and Benefit to them.Or another way to say it from your patients point of view may sound like this"What's in it for me?"All day long you are asking your patients to...  Read More
How to Handle Late Notice Cancellations and No-Shows
During a recentsession, we explored practice profitability and the financial impact of having just one empty slot in the daily calendar. A big questions was, “Wes, how do I handle patients when they’re on the books for a 9AM appointment and they don’t call to cancel until 4PM the...  Read More
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those questions don't get...  Read More
Standardized Sequence for Handling Requests to Break or Cancel an Appointment
Standardized Sequence for Handling Requests to Break or Cancel an AppointmentWhen you are speaking to a patient or someone who calls for a patient and they want to break an appointment, there are certain steps to follow. The first step is to get the person on the telephone that has the...  Read More
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More

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