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It is not uncommon to think of recall as a never-ending chore. It means dialing the countless numbers on the list, ringing, no answer, and repeat. But like many hard things in life, good things come from completing them. So why recall vital part of every practice? 1. Fill Up Chairs -A dental...  Read More
Ever since I was little I have been a regular patient at the same dental practice, visiting the same office, in the same building, visiting the same dentist. Obviously, I have no complaints over my dentist. In fact, each time I have visited has been a great experience. Too often have...  Read More
Consultant Tip: Ask the Right Kind of Questions When Scheduling
.1. As a first or opening question, use one to which the person will readily agree, such as these:"You do want to be put on recall, don’t you?"2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot disagree...  Read More
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works!2. Be calm, confident and feel good about what you are doing.3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...  Read More
A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations[patients that have not...  Read More

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