BlogPosts

Category:
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 479
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment.Briefly, the sequence for recall dialogue is:1. Get the patient or parent on the line.2. In a cheerful, pleasant manner, identify yourself and the office:"Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!"3. Tell...  Read More
Posted 7/2/2015 by Paul Edwards in CEDR HR Solutions   |  Comments: 3  |   Views: 175
Four Things I Need You to Know When You Are Late for Work
There’s no getting around it: healthcare is an industry in whichservice is often measured by how long the patient had to wait for theirappointment. So, it stands to reason that one of the most frustratingthings to deal with is an employee who is habitually late, and whodoesn’t seem to...  Read More
Posted 7/6/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 16407
Consultant Tip: How to Increase Your Bottom Line
Do you know the best and easiest way to increase your bottom line or profit? It's by not having open time on your schedule, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left unfilled on the schedule, your bottom line...  Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18770
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 125
Consultant Tip: A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations[patients that have not been in for 13 months or...  Read More
Posted 6/23/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 19415
A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations[patients that have not...  Read More
Posted 6/19/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 21218
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment.STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the...  Read More
Posted 5/8/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 32237
Standardized Sequence for Handling Requests to Break or Cancel an Appointment
Standardized Sequence for Handling Requests to Break or Cancel an AppointmentWhen you are speaking to a patient or someone who calls for a patient and they want to break an appointment, there are certain steps to follow. The first step is to get the person on the telephone that has the...  Read More
Posted 7/18/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 72915
Even in a dental office... People don't buy for logical reasons - They buy for emotional reasons.
True that, right? All buyers are influenced, good and bad, by emotion.Emotionalconnections with your patients can determine the strength, length andprofitability of your relationship. Positive emotions build loyalty,trust and referral based growth. Everything that happens in yourpractice, from...  Read More
Posted 7/12/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 62534
The fortune, my friends, is in the follow-up
“In golf, as in life, it is the follow through that makes the difference.”Follow-up. We know how critical the correct follow-up can be in adental practice. It can make or break treatment case acceptance. It canmake or break a new patient scheduling. It can make or break thepositive...  Read More
Posted 6/22/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 52657
More bang for your marketing buck...
Websites.Electronic Communication Systems. Direct Mail Marketers. Radio Ads.Newspaper Ads. Social Media Support. Logo memorabilia. Special Events.In house marketing gimmicks and print material. Newsletters. Emailblasts.Marketing isn't cheap, right? Youspend thousands of your hard earned dollars on...  Read More
Posted 5/8/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 5147
Consultant Tip: Go for Your Dreams
Dentists go to great lengths to try and build their practices.They invest a tremendous amount of time and money to become dentists and set up a practice by getting through college, dental school, and continuing education courses. They invest heavily in office space, dental equipment, office...  Read More
Posted 5/7/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7847
Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them-Tip #4
Tip #4- Don't Break Agreements With Patients.AsI share how actions and words of the dental team may increase or prevent cancellations, Ican’t leave out thisone on breaking agreements with patients.I see practices calling patients to move up their appointments as they try to fill open time on...  Read More
Posted 4/25/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 1215
Distractions at the Dental Office Front Desk
Distractions at the Dental OfficeFront Desk Distractions at the front desk in dental offices can be common. Since this area is responsible for creating and maintaininga full and productive schedule for the practice,it is important to not have other team memberspulling front desk staff away from...  Read More
Posted 4/24/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 3971
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More
Posted 4/14/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 888
Everyday I'm shufflin'................
Do you feel that way sometimes? Shufflin’ through a spotty scheduleand wondering where did Mrs. Smith’s crown appointment go, did anyonefollow up on Mr. Jones who was sent out for a root canal 4 months agoand wasn’t it time for Joe Schmoe to be seen here for PM since healternates...  Read More
Posted 4/11/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 1240
Top 12 reasons why your reception area and treatment chairs might be empty - And it's NOT the ecomony
Let's get right to it, shall we? Every single office has the same opportunitytoday to either KICK ASS or SUCK. It's your choice. Sometimes you mightneed support with systems to get you there, but every singleoffice/person has the same opportunity available to them upon openingtheir peepers for the...  Read More
Posted 4/9/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 7925
 Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #3
Tip #3- Use Good Verbal Skills at the Time of SchedulingNot usinggood verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an indication...  Read More
Posted 4/9/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 44044
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More
Posted 4/8/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 850
Increasing Your Bottom Line
The easiest way to increase your bottom line is to not have open time in your schedule which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left open on the schedule, your bottom line decreases to that degree. This is true for...  Read More
Posted 4/5/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7040
Building Your Practice with Emergencies and "Emergencies"
An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the word is...  Read More
Posted 4/5/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 2308
Top 10 missed opportunities in your dental practice and what to do about it!
? Time ? Why you punish me? You’re welcome if you now have the Hootie and the Blowfish song stuck in your head. Too bad opportunity doesn’t come with an alarm; a buzzing signal tonotify us of opportunity directly ahead; pulling us from our harriedthoughts and opportunity detractors to...  Read More
Posted 3/28/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 2  |   Views: 829
When Donkey's Fly
Posted on Eliminate Cancellations? When donkey’s fly and hell freezes over maybe!To quote one of my favorite dental guru’s, Howard Farran, “To eliminate cancellations and fails you might as well pick up theearth and throw it into the sun”. I LOVE this! Everyone...  Read More

Total Blog Activity

119
Total Bloggers
2,580
Total Blog Posts
1,359
Total Podcasts
1,075
Total Videos

Sponsors

Site Help

Sally Gross, Member Services
Phone: +1-480-445-9710
Email: sally@farranmedia.com

Follow Hygienetown

Mobile App

WITH HYGEINETOWN . . . NO HYGIENIST WILL EVER HAVE TO PRACTICE SOLO AGAIN

WWW.HYGIENETOWN.COM - WHERE THE HYGIENE COMMUNITY LIVES

9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 · Phone: +1-480-598-0001 · Fax: +1-480-598-3450
©1999-2018 Hygienetown, L.L.C., a division of Farran Media, L.L.C. · All Rights Reserved