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The Importance of Patience in today’s Dental Industry with Dr. Randold Binns DDS,DMD
Dr. Randold Binns DDS, DMD is our guest this week on the Dental Up Podcast. He sits down with Shaun to discuss the importance of having Patience and how it helped Dr. Binns achieve great strides in both the financial and educational areas over the years. How he started using social media to...  Read More
Establishing and maintaining a Positive Patient Relationship
We welcome Dr. Jamel Odeh DDS to the Dental Up Podcast this week! We talked with Dr. Odeh about his time attending The University of North Carolina at Chapel Hill and later teaching at that same facility for 26 years in their Prosthodontics Department. What inspired him to get into this field of...  Read More
Childhood Inspiration turns into a fruitful career with Dr. Rich Rosenblatt DMD
This week’s featured guest graduated from Muhlenberg College and attended The University of Medicine and Dentistry of New Jersey, He was accepted into a one year General Practice Residency Program at St. Josephs Medical Center in Reading Pennsylvania. In 2007 he purchased Forest North Dental that...  Read More
Patient Amazement with Shep Hyken : Howard Speaks Podcast #119
Part of taking care of your staff is teaching them how to wow your patients. Teach your staff how to amaze your patients every time.Stream Audio here: AUDIO - Shep Hyken - HSP #119 Watch Video here: VIDEO -...  Read More
Consultant Tip: 53 Ways to Create Exceptional Customer Service
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice updates...  Read More
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members Communicate...  Read More

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