The Spear Education Series of Online CE on Dentaltown...Framework for the New Patient Experience

Imtiaz Manji, The Spear Education Series of Online CE on Dentaltown...Framework for the New Patient Experience
Speaker: Imtiaz Manji
CE Credits: 1.5
Format: MP4 Video
This course explores the process of setting the foundation to create value for the new patient. The vision of the new patient experience is examined. It looks at building the relationship with the p...more
  • Running Time: 1 hour
  • Released: 2/5/2014
  • Expiration Date: 6/30/2025
  • Review Date: 6/30/2022
CE Details
Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.

This course explores the process of setting the foundation to create value for the new patient. It looks at building the relationship with the patient, starting with a strong foundation in the beginning. The new patient experience is one of the most important strategies in any dental practice because it sets the stage for the exam, case acceptance and the ongoing patient relationship. In this course, learn an approach to mastering every aspect of the new patient experience. Imtiaz Manji teaches you a highly successful strategy where every team member participates in specific ways, and he gives you specific resources that can be used to guide and support your team’s new patient strategy.

This CE course is meant for doctors and teams.

Educational Objectives:
Upon completion of this course, you should be able to:
  • Understand the patient's profile and how it affects our relationship with them.
  • Learn what is meant by different types of patients on the Patient Pyramid.
  • Understand the vision of the new patient experience
  • Learn what is meant by building a great practice
Description of Speaker:
For the last 30 years, dentistry has benefitted from Imtiaz Manji’s powerful speaking and writing, his tireless leadership in an ever-changing field, and his practical, actionable strategies for a successful life in dentistry. He has an unparalleled understanding of what makes a business work and his ability to grow companies – and to teach others to grow their businesses – in the context of a meaningful vision and strategic plan has led to partnerships with some of dentistry’s finest clinicians and thought leaders. In his current role as CEO of Spear, Mr. Manji reaches thousands of dentists each year with his speaking engagements, online learning, published articles and popular blog, all the while providing the strategic vision and corporate leadership behind the industry’s premier destination education center. In addition, he lends his skills and passion to the Open Wide Foundation, whose mission is to bring quality dental care to impoverished communities around the world.

The speaker declares that neither he nor any member of his family have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing dental education program. He does declare that he does have a financial interest in educating dentists.

CE Policies
American Dental Association (ADA), Continuing Education Recognition Program (CERP) provider
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at
American General Dentistry (AGD), Program Approval for Continuing Education (PACE) approved, FAGD / MAGD Credit Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2023 to 12/31/2026. Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at
To reap the full benefits of this CE course, the presenters (Howie Horrocks and Mark Dilatush) have agreed to create a marketing plan specifically tailored to your practice and your specific market area. Having your marketing plan printed and open while you view the course material, will greatly individualize your learning experience.
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