Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue of Classic Practice Resources & Dana Pardue discuss issues facing the dental practice owner of today.
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Sandy Pardue
Sandy Pardue

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Gossip at Work: The Hidden Cost of Chatter
Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll...  Read More
The Down Economy: Prepared Not Panicked
?? Dental Drill Bits Podcast Episode Title: Economy Down? Treatment Plan Up! Hosted by: Dana Salisbury & Sandy Pardue Episode Summary: When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she’s sharing exactly how to...  Read More
One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged
Episode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to...  Read More
One-on-Ones: Keeping Your Dental Team Aligned & Engaged
Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep...  Read More
The Hygiene Appointment Fix
Is your hygiene schedule disappearing before your eyes? You’re not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue...  Read More
Ring, Ring! Mastering the First Impression – Live Call Analysis
What You’ll Learn: The #1 mistake team members make when answering the phone—and how to fix it  How to confidently promote your doctor and practice without feeling "salesy"  The importance of a warm, engaging tone—and how to achieve it  How to avoid costly missed opportunities that waste your...  Read More
Too Sick to Work? Managing the Unexpected Absentee
LISTEN HERE:  Unexpected call-ins can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share...  Read More
Interviewing for the Right Hire
Episode Description Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right...  Read More
Finding the Right Candidate
Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn’t have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice...  Read More
Front Desk Chaos to Clarity
Front Desk Chaos to Clarity In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. ?? One doctor from...  Read More
Wasted Time, Open Time, and Maximizing Your Schedule
Wasted Time, Open Time, and Maximizing Your Schedule Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep...  Read More
Do You Really Need an Office Manager?
Do You Really Need an Office Manager?  In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? ?? Hiring an office manager can seem like the perfect solution to reducing stress and...  Read More
Mastering Onboarding for a Thriving Practice
Mastering Onboarding for a Thriving Practice In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving...  Read More
Preventing Cancellations
Practices have more control over broken appointments than they ever imagined. Many have accepted cancellations as being normal. Sandy shares her experience with reducing broken appointments in more than 400 practices in this podcast. Click below to learn more about how you can prevent broken...  Read More
Quick Tips for the Front Office
This episode is specifically for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master the basics, so if you have new team members, this episode is basically a “mandatory listen” as part of their training.  We discuss these four...  Read More
A Closer Look at Electronic Statements and Recare Notices
You’ve got patients that come in and get treatment, the insurance pays and now you're going to bill them electronically. Make sure you have email addresses for your patients and consider if you get a 30% open rate with emails, you’re in the top tier.  Sandy came across a practice that had 100k in...  Read More
How to Successfully Conduct Group Interviews
Click below to listen to this episode on Group Interviews   Read More
How to Build a Productive Front Office Team
Click below to listen to this episode.   Read More
A Solution for Chronic Absenteeism
A Solution for Chronic Absenteeism . You get a text message from a staff member that says they can’t come to work today, now what do you do? . In this episode, Sandy talks to us about the proper steps to take with handling staff members who seem to be absent or miss a lot of work days for...  Read More
Production Focused vs Patient Focused
Production Focused vs Patient Focused You may have heard this or possibly, some of you listening, may even think this way:  “we don’t have a production goal because we are patient focused”. Knowing your income and taking care of patients are two different things. In this episode Sandy gives...  Read More
Ask Sandy Anything!
In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions:          How early to confirm appointments?                How do you deal with assistants or hygienists not showing...  Read More
The 10 Key Elements for 2023
Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it! In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice! They are:          Low retention rate.               Too many broken appointments....  Read More
3 Systems That Open The Door to Fraud & How to Prevent It
3 Systems That Open The Door to Fraud & How to Prevent It.  We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it. Why?  Well, Sandy received a call...  Read More
Why Patients Don’t Pay & How to Handle It!
  Why Patients Don’t Pay & How to Handle It When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason...  Read More
Strategies to Save The Day!
Strategies to Save The Day! Strategies to Save The Day! When does a day need to be saved? When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are...  Read More
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