Townie® Poll

Inter-office Communication

Poll conducted from 10/19/2006 To 11/20/2006

Are patients in your practice ever kept waiting in the hygiene room for an exam?
476 total votes
87%
a. Yes
13%
b. No
If yes, how long is the average wait in your office for the doctor’s exam?
399 total votes
41%
a. 0-5 minutes
47%
b. 6-10 minutes
10%
c. 11-15 minutes
3%
d. Longer than 16 minutes
If you are the RDH, when does your doctor perform his/her exam?
409 total votes
2%
a. Before you begin dental hygiene treatment
11%
b. During treatment
83%
c. After treatment
4%
d. At another appointment
If you are the RDH, when do you prefer to have the doctor do the exam?
407 total votes
13%
a. Before you begin dental hygiene treatment
32%
b. During treatment
48%
c. After treatment
7%
d. At another appointment
If you are the dentist, when do you prefer to do the exams?
47 total votes
11%
a. Before the RDH begins treatment
13%
b. During treatment
68%
c. After treatment
9%
d. At another appointment
How is the doctor notified that an exam is needed?
413 total votes
5%
a. Walkie-talkie
11%
b. Light system
10%
c. Buzzer system
3%
d. E-mail messaging
7%
e. Written note
55%
f. Verbal message
8%
g. Other
How do you communicate your findings with the doctor?
411 total votes
0%
a. Walkie-talkie
1%
b. E-mail messaging
20%
c. Written note
75%
d. Verbal message
1%
e. Through an assistant
2%
f. Other
When a patient has treatment diagnosed in the hygiene room, how is that relayed to the front office?
410 total votes
0%
a. Walkie-talkie
4%
b. E-mail messaging
41%
c. Written note
40%
d. Verbal message
1%
e. Through an assistant
13%
f. Other
If your office doesn’t have an inter-office communication system, are there plans for adding one?
275 total votes
2%
a. Yes, within the next three months
1%
b. Yes, within the next six months
2%
c. Yes, within the next year
95%
d. No
If your office uses a walkie-talkie system, does the doctor also wear one?
115 total votes
17%
a. Yes
83%
b. No
Does your office conduct morning huddles?
405 total votes
39%
a. Yes
61%
b. No
What is your biggest frustration in communicating within the office?
347 total votes
16%
a. Can’t find the person I am looking for
20%
b. No response from the intended person
22%
c. Interruptions prevent smooth message delivery
41%
d. Other

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