Why You Should Never Put Your Patients on Hold and How You Can Avoid It

Aired: Thu, Jul 31 2014 (UTC)  •  60 minutes

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Why You Should Never Put Your Patients on Hold and How You Can Avoid It
Understand the repercussions of placing patients and potential patients on hold. Find out how you can avoid neglecting them and how to engage them while on the call. Improve, schedule rates, customer loyalty, referrals and quickly realize the positive effects on your bottom line.

Learning Objectives:
• Understanding the importance of keeping your customers engaged while on the phone, and see how damaging it can be to place them on hold.
• Learn how to decrease call length, increase call effectiveness, and build rapport and trust with patients.
• Explore low cost and no cost technology options for simplifying each phone call and increasing its effectiveness.


Speakers

Sonny Mortensen
Sonny Mortensen

Sponsored by

Weave
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