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Continuing Education

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It’s Not What You Say it’s How and When You Say it!
Ms. Carrie Ibbetson It’s Not What You Say it’s How and When You Say it!
Speaker: Ms. Carrie Ibbetson
Knowing the science and technology of dental hygiene helps you connect the dots as a practitioner, but it rarely helps you explain the benefits your treatment provides the patient. Learn how reframing and re-sequencing some of your everyday questions and tasks can help you connect with the patient in a way that gets them motivated to take on the challenge of obtaining and maintain oral health, and how coaching them through small steps creates big wins for all parties involved!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1
Running Time: 1 hour
Release Date: 08/01/2018
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1
Running Time: 1 hour
Course Count:
This course is part of Townie Meeting 2018 Lecture Series
Front Office Mastery
Sandy Pardue Front Office Mastery
Speaker: Sandy Pardue
This is a comprehensive course that teaches doctors and team members how to organize their front office systems. Learn how to create productive days with less stress, better control the phones, increase new patient numbers, reactivate patients, improve communication skills, increase treatment acceptance, predict and control broken appointments and excel in other activities that will result in increased income.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 2 hours
Release Date: 08/01/2018
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 2 hours
Course Count:
This course is part of Townie Meeting 2018 Lecture Series
Frustration: The Breakfast of Champions... Filmed Live at Townie Meeting.
Ms. Vicki McManus Frustration: The Breakfast of Champions... Filmed Live at Townie Meeting.
Speaker: Ms. Vicki McManus
Every team knows that addressing frustration head on is a cornerstone of massive success! Think about it—who’s more frustrated, the janitor who cleans your building or you, the team delivering high-quality care? Vicki is a certified emotional intelligence coach and CEO of two award-winning companies. She has a wide array of firsthand experience dealing with frustration.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hr
Release Date: 08/16/2017
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hr
Course Count:
This course is part of Townie Meeting 2017 Lecture Series
Communication, Coding and Collections: The Three C’s of the Profitable Practice.
Laci Phillips Communication, Coding and Collections: The Three C’s of the Profitable Practice.
Speaker: Laci Phillips
When the first question a patient asks is, “How much will my insurance pay?” our daily lives begin to revolve around insurance. Learn to step out of that mindset and step into customer service, quality health care and ultimately a profitable practice. Discover how excellent communication, proper coding and above-average collections can impact your practice’s efficiency and financial health.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5 hours
Release Date: 06/14/2017
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5 hours
Course Count:
Understanding Exceptional-Needs Patients
Nadine Russell, RDH, BSc Understanding Exceptional-Needs Patients
Speaker: Nadine Russell, RDH, BSc
Through nonjudgmental and supportive care, dental hygienists can provide evidence-based, patient-specific care that will give patients improved oral health and, in turn, greater overall health. After reading this article, dental hygienists should feel more confident about providing dental care for patients with exceptional needs.
Practice Management, HR and Accounting
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Release Date: 07/01/2016
Practice Management, HR and Accounting
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Course Count:
Hygiene – The Low Hanging Fruit of Restorative Dentistry
Dr. Mac Lee Hygiene – The Low Hanging Fruit of Restorative Dentistry
Speaker: Dr. Mac Lee
If every patient accepted all needed dentistry, how busy would you be? If your patients understood the need for the dentistry as well as you do, what would your acceptance ratio be? Dentist and team tend to confuse patient more than they educate them in terms the patients understand. This program gives your hygienist, dentist and team the verbal skills necessary for high treatment acceptance.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 12/30/2015
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Course Count:
The Indispensable Team. Recorded Live at Townie Meeting!
Sarah Cottingham The Indispensable Team. Recorded Live at Townie Meeting!
Speaker: Sarah Cottingham
Learn how dental and medical practices have transformed their stagnant “OK” results into a thriving, growing masterpiece! This is created by an indispensable team! Do you have one? Are you an indispensable team member? Individuals and teams will hear about those elements that make the difference. Recorded Live at Townie Meeting 2014!
Practice Management, HR and Accounting
Cost to View: $18
Cost for Credit: +$18
CE Credits: 2
Running Time: 1.5 hours
Release Date: 03/04/2015
Practice Management, HR and Accounting
Cost to View: $18
Cost for Credit: +$18
CE Credits: 2
Running Time: 1.5 hours
Course Count:
This course is part of Townie Meeting 2014 Lecture Series
The New OSHA Hazard Communication Standard
Leslie Canham, CDA, RDA The New OSHA Hazard Communication Standard
Speaker: Leslie Canham, CDA, RDA
This course will introduce the participant to the new Globally Harmonized Hazard Communication Standard. Employers are required to provide training to employees on the chemical safety and employees have the right to know and understand about the hazards they are exposed to in the work place.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 02/18/2015
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Course Count:
The Spear Education Series of Online CE on Dentaltown...Framework for the New Patient Experience
Imtiaz Manji The Spear Education Series of Online CE on Dentaltown...Framework for the New Patient Experience
Speaker: Imtiaz Manji
This course explores the process of setting the foundation to create value for the new patient. The vision of the new patient experience is examined. It looks at building the relationship with the patient, starting with a strong foundation in the beginning.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 02/05/2014
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Course Count:
Townie Meeting 2013 - Townie Talks/ Practice, People, and Economic Management
Speaker: Dr.Howard Farran, Dr. Joe Steven, Garrett Gunderson, Fred Joyal, Dr. Mark Murphy, Dr. Mark Troilo
In a series of 18 minute talks, the biggest names in dentistry share their wisdom and express their thoughts on how to make dentistry more effective, more efficient and more enjoyable.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: +$36
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/15/2013
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: +$36
CE Credits: 1.5
Running Time: 1 hour
Course Count:
This course is part of Townie Meeting 2013 Lecture Series
Townie Meeting 2013 - Townie Talks/ Increasing Clinical Production, Quality, and Fun
Speaker: Dr. Rich Rosenblatt, Dr. Tarun Agarwal, Trisha E. O’Hehir, Dr. Lee Ann Brady, Dr. Michael DiTolla
In a series of 18 minute talks, the biggest names in dentistry share their wisdom and express their thoughts on how to make dentistry more effective, more efficient and more enjoyable.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: +$36
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/15/2013
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: +$36
CE Credits: 1.5
Running Time: 1 hour
Course Count:
This course is part of Townie Meeting 2013 Lecture Series
The Power of the Question... How to Move Your Patients from Denial to Action.
Mary Osborne The Power of the Question... How to Move Your Patients from Denial to Action.
Speaker: Mary Osborne
This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions; ask clarifying questions; and provide information in a way that is clear, concise, and relevant to the needs of each patient.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/22/2012
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Course Count:
How to set up and conduct your own OSHA Bloodborne Pathogen program and training.
Leslie Canham, CDA, RDA How to set up and conduct your own OSHA Bloodborne Pathogen program and training.
Speaker: Leslie Canham, CDA, RDA
This course is designed to familiarize the participant with OSHA requirements and the basic elements of a bloodborne pathogen training program. This course may be utilized as a guideline for conducting OSHA training in your own facility. There are a number of tools and resources available to help you with OSHA training which are provided.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 10/20/2006
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Course Count:
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