Division of Duties in a Dental Practice, Part 2: The Scheduling Coordinator

Sandy Pardue, Division of Duties in a Dental Practice, Part 2: The Scheduling Coordinator
Speaker: Sandy Pardue
CE Credits: 1.5
Format: PDF
This course details how to establish a productive scheduling coordinator position in the dental practice. It explains the importance of having a designated person, a job description, key attributes to...more
  • 3.0 (2 Reviews)
  • Released: 2/1/2021
  • Expiration Date: 6/30/2025
  • Review Date: 6/30/2022
CE Details
Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

There is no fee to view this course. There is a fee of $36 to take the exam and claim CE credits for this course.

Time is every practice’s most valuable asset and one of the most important systems in the practice is scheduling. The success of every dental practice starts with the schedule. It can create stress, or it can create great success. Practice owners would like to avoid roller-coaster production numbers, broken appointments, poor patient retention, and growing unscheduled treatment lists, yet they often fail to appoint someone to remedy these issues. Dental teams tend to be robotic when it comes to their schedule, putting patients on it without a plan and even without financial arrangements. When the team starts the day and learns there are holes in the schedule, it leads to the doctor having nonproductive procedures. As patients cancel and those slots are not refilled, production goals are not met. There will always be chaos and unpredictability when everyone on the team is overscheduling and no one person has been appointed to be the scheduling coordinator. Most practices have never set up security levels in their software, so anyone on the team can undermine the efforts of the scheduler and call patients to come early—or even cancel them as they see fit. Even after appointing a scheduling coordinator, the practice may still struggle if that person still wears other hats and is unable to focus on actions that align with the position, putting the schedule on the back burner when it should be the most important front-office function. Nothing else matters if the schedule is not full and productive.

Educational Objectives:
Upon completion of this course, you should be able to:
  • Recognize the benefits of having a designated scheduler.
  • Hire or appoint the best person for the job.
  • Know the successful actions of the position.
  • Create a job description.
  • Figure production goals.
  • Implement key scheduling systems.
Description of Speaker:
Sandy Pardue is an author, practice-management consultant and an internationally recognized lecturer. For over 25 years, she has assisted hundreds of doctors with practice expansion and staff development. She is known for her comprehensive and interesting approach to dental office systems, and offers a refreshing point of view on how to make a dental practice more efficient and productive.

The author declares that she has a financial interest in consulting dental professionals in the subject matter she has written about.

CE Reviews


3.0  (2 Total Reviews)
 1 people would recommend this course to a friend.
Instructor spoke clearly and was easy to understand
Course material was informative, organized, and up to date
Course objectives were consistent with course as advertised
Good course!
User: nguyend1015
Date: 4/24/2021
Instructor spoke clearly and was easy to understand
Course material was informative, organized, and up to date
Course objectives were consistent with course as advertised
I’m able to view it both digitally and on the magazine. Questions were easy. Thanks.
i cannot veiw course
User: dentistry2012
Date: 2/13/2021
Instructor spoke clearly and was easy to understand
Course material was informative, organized, and up to date
Course objectives were consistent with course as advertised
i cannot open your course to veiw .
CE Policies
American Dental Association (ADA), Continuing Education Recognition Program (CERP) provider
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at https://ccepr.ada.org. For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com.
American General Dentistry (AGD), Program Approval for Continuing Education (PACE) approved, FAGD / MAGD Credit Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2023 to 12/31/2026. Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.

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There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com
To reap the full benefits of this CE course, the presenters (Howie Horrocks and Mark Dilatush) have agreed to create a marketing plan specifically tailored to your practice and your specific market area. Having your marketing plan printed and open while you view the course material, will greatly individualize your learning experience.
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