Frequently Asked Questions

Click the media item and it will automatically be inserted into the main text editor.  If you’d like you can include additional text/images.  Click Publish to post your blog post.  

Once your blog post is published you will see a media player that will play your podcast.

Once you have logged onto Dentaltown.com, click on the message boards tab (in the green bar across the top of the homepage) and then choose the option browse categories.  This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the post you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a case about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a case regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, click on the New Case tab (located in the blue bar).

Now, you will be able to enter a title and content, and utilize the toolbar to check spelling, insert an image, change font, etc.  If you wish to upload images, you will need to have your photos or x-rays saved to your computer in order to upload them into this page.  When you have completed the content of your post, click Post at the bottom of the page. 

Your case will appear in the category for all members to view.  It will also initially appear in the “Today’s Active Topics” and the “Today’s Active Cases” sections of the site for the remainder of the day, or for the remainder of the day from the last reply to your case. 

Once you have logged onto Dentaltown.com, click on the message boards tab (located in the green bar across the top of the homepage) and then choose the option browse categories. This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the post you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a thread about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a thread regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, you will need to locate the New Topic tap (located in the blue bar). 

You will be able to enter a title and content, and utilize the toolbar to check spelling, insert an image, change font, etc.  When you have completed the content of your post, click Post at the bottom of the page. 

Your thread will appear in the category for all members to view.  It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread. 

First you need to have saved images from your image software or x-rays from your practice management software.  You can easily export those by opening each image and saving to your desktop or if you want to do this process at home versus at the office you can email them to yourself, open them at home and save to your desktop.  These images can be saved as either a .jpeg or .gif making sure the file name does not include any non-alphanumeric characters such as #, %, &, @, etc. Once these image files are saved, you can upload them to Cases, Topics, your Image Gallery, etc.

When you create a post by clicking the Reply or New Topic button, you can upload an image by clicking the Insert Image icon in the toolbar. This looks like a square, with mountains, and is located in the bottom row tool bar.  If you rest your mouse over it, a label will appear saying "Insert Image".

The upload images window will then open up. Click the select button to find the image on your hard drive, and then click Upload. A preview of the image will appear on the screen. If this is the image you wish to upload, click the Insert button.  If the image was placed in your post, you can close the Image Gallery window.

How to start a poll on the message boards:

Once you have logged onto Dentaltown.com, click on the message boards tab (in the green bar across top of homepage).  This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the poll you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a poll about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a poll regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, you will need to locate the New Poll tab (located in the blue bar). 

You will be able to enter a question and options for answers, as well as utilize the toolbar to check spelling, insert an image, change font, etc.  When you have completed the content of your poll, click Post at the bottom of the page. 

Your poll will appear in the category for all members to view.  It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread. 

Please note – once you create your poll, you won’t be able to edit the question or answers.

Posting a video or podcast type topic is similar to posting a regular topic. Once you have logged into dentaltown and navigated to the forum you wish to post in, click New Video or New Podcast located in the blue bar.

To upload a video/podcast, click on the select button above the editor, select a video or audio file and then wait for the file to finish uploading. You may write your post while the content is uploading. Once the progress bar disappears you will see the title of your video or podcast next to a green dot. At this point you can post your new topic, however if it is a video the topic will not show up until the video is converted. This happens automatically and you will receive a private message when it completes. In general it only takes a few minutes to convert, but can take up to an hour.

To insert media into a topic or reply click on the Media Gallery button (the colored play button to the right of the YouTube button in the editor).

This will open the media gallery and will display any previously uploaded media here. To insert a previously uploaded video or audio file, simply click on it to insert it into the body of your post at the cursor.

You can also upload video and audio (podcast) files by selecting one in the media gallery window, giving it a title, and uploading it. Once the media file is uploaded, a submit button will appear. After it is submitted, the media will be processed and will show up in the gallery as pending until it completes. You can close the media gallery and write your post while waiting for the media to finish processing. You can also refresh the window by clicking on the reload button in the top right corner (next to the close button).

Most licensing boards accept credits from AGD PACE and ADA CERP recognized providers. However, it is the responsibility of each registrant to contact his/her licensing board to verify which credits are accepted. Note that many states do not accept credits for practice management courses. Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions.

How to Subscribe to a Forum:

If you would like new posts in a particular forum sent directly to your email, you can subscribe to that forum.  Once you have logged onto Dentaltown.com, click on the message boards (in the green bar across the top of the homepage) then browse categories.  This will take you to a page with a variety of forums, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the forum that you wish to subscribe to.  Depending on the forum, you may wish to only subscribe to a subcategory.  For example, if you want to receive updates about Teeth Whitening, you would select the forum “Cosmetic Dentistry”, and then select the subforum “Bleaching/Whitening”.  Once you are in that forum, click the blue Subscribe tab in the upper right corner of the page.  However, if you wanted to receive updates for all of “Cosmetic Dentistry”, you can also click the Subscribe tab (in the blue bar), prior to selecting a subcategory.

All of the new posts will be sent to the email we have on file in your My Profile section of the website.

How to subscribe to a Thread:

If you would like new posts in a particular thread sent directly to your email, you can subscribe to that thread.  Once you have logged onto Dentaltown.com, click on the thread you wish to subscribe to.  At the top of the post, under the topic (in the blue bar) click the Subscribe tab.  All of the replies in this thread will be sent to the email we have on file in your My Profile section of the website.

How to follow a Member:

If you would like new posts from a particular Member sent directly to your email, you can follow that Member.  Once you have logged onto Dentaltown.com, find the Member you wish to follow, either by the Member Search button or within a thread.  Click the follow link under their picture and all of the posts from this Member will be sent to the email we have on file in your My Profile section of the website.

Once you are logged in, click on the my profile tab with your mouse (in the green bar across the top of the homepage). This will take you to your Public Profile section.

Once there, you can modify your Public Profile, including display name, update your email address and password, upload an avatar and signature, update your subscriptions, and more.

Click on video link below:

Video:  How to Edit my Message Board Profile

Once you are logged in, click on the my profile tab with your mouse (in the green bar across the top of the homepage). This will take you to your Profile section.  Click on the Avatar/Signature link, then enter your contact information or any text you would like to include within your signature.

For the active clickable link you will need to enter the coding below that creates a sample hyperlink to your site. Here is an example of the code for http://www.towniecentral.com with a title for the link of "Townie Central":

<a href="http://www.towniecentral.com" target="_blank">Townie Central</a>

Copy and paste the above code into the signature box. You will need to remove the address between the quotation marks and insert the address you wish, including http://.  You will need to remove the Townie Central title, and insert the title of your lik.  If you have issues with this please email Bridget Mullican at bridget@Farranmedia.com.

If you are able to access posts in one community, but not another, you are not a member of the community that is denying you access. You will need to add the community denying you access to your account. Please do NOT re-register.

Click on the my profile tab (in green bar across top of homepage) and click on the communities link. From there you can select to join any communities that are available for you to join.  (Note: Once you join a community you cannot remove yourself from that community.)  Make sure you click the Update button at the bottom of the screen.

Some of our communities are restricted to certified specialists.  If that community is not available for selection, you may not be eligible to join.  If you have questions regarding your eligibility, please contact Bridget Mullican at bridget@Farranmedia.com.

To check which communities you belong to, go to the Your Town(s) drop-down menu on the right-hand navigation bar. It will show you what communities you can access through your account.

Once you are logged in, click on the my profile tab with your mouse (in the green bar across the top of the homepage). This will take you to your account information.

By clicking the links in the drop down menu, you will be able to update your registration information and public profile, change your email or password, manage your subscriptions, upload a signature and avatar, and manage other settings for your account. 

After each change, make sure to click the update button at the bottom of each section, before clicking on a different link.

Once you are logged in, click on the my profile tab with your mouse (in the green bar across the top of the homepage). This will take you to your account information.

Click the magazine subscriptions link under My Opt-Ins.  Then click the image of the magazine you wish you manage.  Click the Yes, Please Renew tab to update your subscription.

You can also access this information by logging in and locating the Magazine image on the homepage.  Click the Subscribe / Renew link to the right of the image, update your information, and click the Subscribe button at the bottom of the page.

Once you are logged in, click on the my profile tab with your mouse (in the green bar across the top of the homepage). This will take you to your account information.

Click the magazine subscriptions link under My Opt-Ins.  Then click the image of the magazine you wish you manage.  After updating your information, click the Subscribe button at the bottom of the page.

You can also access this information by logging in and locating the Magazine image on the homepage.  Click the Subscribe / Renew tab to the right of the image, update your information, and click the Subscribe button at the bottom of the page.

If you need further assistance during this process, please email our Circulation Manager at marcie@farranmedia.com.

Once you are logged into the site, click on the continuing education tab (in the green bar across the top of the homepage) and then choose view all courses.

You can select a course by entering search criteria in the bar across the top portion of the Online CE section, search by category in the Categories list on the left side of the screen, or search by the most popular courses at the bottom of this section. 

Once you have found a course, click the course title to view details.  If you would like to view this course, click the Take Course tab found at the bottom of the description or in the upper right corner of the description.

When prompted, enter the information required.  This information needs to be accurate, as it will appear on your CE Certificate.  When complete, click the Submit button at the bottom of this section.

You will be able to view the course in its entirety or pause and come back.

If you pause the course and leave the page, you can return to the course by clicking the continuing education tab (in the green bar across the top of the homepage).  Click my receipts, you will then be able to select the title of the course, click the View Course button, then click the option to resume playback. 

Once viewed in its entirety, you will have the option to claim credits, or not claim credits.  Select your desired option and click Submit.  If you wish to claim credits, you will be prompted to enter in your payment information.  Once you have paid, you will be asked to take an exam regarding course content.  You must answer at least 70% of the answers correctly to pass. If you do not pass it the first time, you will be given more opportunities to take the exam.

After having obtained a minimum score of 70% on the post test, you can obtain your CE certificate in 3 ways:

1) After submitting your post test successfully, a page will appear with the button CE Certificate. Click on this button and you can print your certificate.

2) When in the Online CE section, click on My Certificates link located on your right hand side navigation bar. All your certificates are stored on this page and you can access them and print them anytime.

3) You will receive your certificate by email. However, some Internet providers block these emails and you may not receive it. You still have all your certificates stored under the My CE Certificates link within the Online CE section of our communities as described in #2 above.

Most licensing boards accept credits from AGD PACE and ADA CERP recognized providers. However, it is the responsibility of each registrant to contact his/her licensing board to verify which credits are accepted. If both are accepted, you can then submit the ones of your choice.

The CE modules are formatted in Flash which does not support "print" functionality.

However, for the presentation slides, you can capture an image of each slide then paste that image into MS-Word or PowerPoint.  On Windows based systems you can do this by:

1. Pressing the < Alt > + < Prnt Scrn > buttons when focused on the browser window
2. Open up MS-Word or PowerPoint
3. Paste the image by pressing < Cntl > + < v >

Also, on some of the modules the presenter provided notes that you can extract by clicking on the “Notes” button in the lower right of the CE module and cut and paste the text into Word or any text editor.

Once you are logged into the site, click the continuing education tab (in the green bar across the top of the homepage) and choose the option my CE certificates. All your certificates are stored on this page, you can access them and print them anytime. Click on the Passed link within the certificates column and the window will open to show your CE certificate. You can then print it from this window

There are many things that can cause this to happen.  Below are some of the most common issues:

1.  Make sure your speakers are plugged into a power outlet, turned on and plugged into the correct output on your computers soundcard.

2.  At the lower portion of the webcast window and to the right of the “articulate” logo there is a volume icon. Make sure the volume level is turned up.

3.  Go to Windows “Control Panel”, click on “Sound and Audio Devices” and make sure your audio device volume is turned up and not muted.

4.  Make sure you are getting sound from other devices. Can you hear music from your CD player? Can you hear sound from Windows Media Player, QuickTime or other media player? If you can’t, it is a problem with your computer and not the webcast.

5.  If you did not get sound in Step 4, it is possible that the driver on your sound card is not installed or corrupted. Go to “Control Panel”, System, and then find Device Manager. If there are any yellow question marks anywhere (particularly the sound), that means that the driver is gone, corrupt, or outdated. Find a new driver on the internet or try updating your soundcard.