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When Negativity Spreads: How Complaining About Patients Hurts Your Practice Culture
?? Episode Summary: In this week’s episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a topic every dental team faces but rarely talks about — complaining about patients. What starts as harmless venting can quietly poison your team’s morale and even drive productivity down. Dana...  Read More
1677 Biodontics & the Future of Dentistry with Dr. Edward Rossomando : Dentistry Uncensored with Howard Farran
Dr. Edward Rossomando DDS, PhD is presently an emeritus professor at the University of Connecticut School of Dental Medicine. Dr Rossomando earned a DDS from the University of Pennsylvania and a PhD from the Rockefeller University. He is the author of more than 200 research papers and two books....  Read More
The Complexities of Hiring an Associate
The Complexities of Hiring an Associate Dentist How to know when you’re ready, what to ask, and why associateships rarely last more than two years. Hiring an associate dentist is one of the biggest decisions a practice owner will ever face — and one of the easiest to get wrong. In this episode...  Read More
1676 AI, DSOs, & Advice for New Grads with UNLV’s Advanced General Dentistry Fall 2025 Class : Dentistry Uncensored with Howard Farran
Howard joins UNLV’s Advanced General Dentistry Fall 2025 class to share straight talk on what life looks like after graduation. From the impact of AI on dentistry, to the myths and realities of DSOs, to why private practice is still a strong path. This episode is packed with advice for new...  Read More
Rants, Reflections, and Real Customer Service Lessons
This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.  Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and...  Read More
How the One Big Beautiful Bill Act Impacts Dentistry in 2025 & Beyond
We'd like to thank Jared Ripplinger of CMP, a Utah accounting firm, for this guest blog post.  We'd like to thank Jared Ripplinger of CMP, a Utah accounting firm, for this guest blog post.  The , and education funding across America. Dental practice owners face specific impacts that require...  Read More
1675 The Fully Digital Dental Lab with Joe Lynch : Dentistry Uncensored with Howard Farran
Joe Lynch is the Head of Customer Success at Dandy, where he leads teams that help dental practices thrive through digital transformation. Before Dandy, he built his expertise in healthcare strategy and operations at Bain & Company, advising Fortune 100 companies on Go-to-Market and Post Merger...  Read More
Hiring Series: Why Your Job Offer Letter Could Make or Break Your Next Hire
Hiring Series: The Drill on Job Offers   Why Job Offers Matter Skipping this step can leave your practice exposed. Without a written offer, team members may not know:          How much they’re being paid               What benefits are included               Who they report to            ...  Read More
1674 Great Oral Health with Dr. Paul O'Malley DDS, FABD, FIADFE : Dentistry Uncensored with Howard Farran
With over 30 years of experience in dentistry, Dr. O'Malley developed a deep passion for minimally invasive, biological, and holistic care - an approach he continues to practice at his California-based office.  Throughout his career, he noticed a recurring pattern: most of his patients were...  Read More
Improve Your Patient Retention Rate by Doing This
Are you struggling with your dental patient retention? As dentists, it can be disheartening to see patients leave and go to a competitor.  is far more costly than retaining existing ones, so focusing on patient retention is essential for practice growth. At Titan Web Agency, while we focus on...  Read More
Hiring Series: Don’t Skip This Step—Reference Checks That Matter
Episode Description In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with a focus on reference checks. Too many dental practices skip this step because it feels awkward or unnecessary, but failing to do so can cost you money, morale,...  Read More
Payroll
While getting the historical payroll figures accurate remains important from a due diligence perspective, understanding the exact payroll you’ll be stepping into as the new owner on Day 1 must be the priority. Why?  Because historical payroll data is just that, history.  A lot can happen in any...  Read More
From Sucktember to Success: How to Save Your September
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure, creating confusion, legal risk, and missed hiring opportunities....  Read More
Catching The Falling Knife
DISCLAIMER:  I’m not an attorney, I’ve spent millions on legal fees, and I stayed at a Holiday Inn Express last night.  This is not legal advice! We are seeing a pronounced uptick in financially distressed private practices of all sizes and varieties across the country. There is no singular...  Read More
Hiring Detour: How Culture Shapes Every Hire
In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The...  Read More
1673 You Don’t Know Jack! with Dr. Jack Dillenberg & Michelle Barry : Dentistry Uncensored with Howard Farran
Dr. Jack Dillenberg, Dean Emeritus of the Arizona School of Dentistry and Oral Health and the former Mayor of Jerome, Arizona, has a lifetime of funny stories. In his travels on behalf of public health and dentistry programs, he’s met everyone from Bob Marley and Stevie Wonder to Mother Teresa and...  Read More
Categories: Public Health
1672 Oral & Maxillofacial Surgery with Paul Kelly DMD, MS : Dentistry Uncensored with Howard Farran
Today, we’re joined by someone who’s been a trusted name in the East Valley for almost two decades — Dr. Paul Kelly. Dentists, physicians, and patients all know him not just for his skill, but for the genuine care he puts into every interaction. Year after year, his peers have voted him a Phoenix...  Read More
Interview Techniques that Work
Episode Summary / Show Notes   Sandy and Dana share real-world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep interviews consistent and bias-free, and why you...  Read More
Hiring Series: Hiring Efficiently with a Group Interview
What You’ll Learn in This Episode:          Why group interviews can save you hours and improve hiring decisions               How to structure the perfect group interview from start to finish          How to test candidates’ listening and retention skills on the spot          The importance of...  Read More
Patients, Patients, Patience?
What is the fundamental asset being conveyed in the sale of a dental practice? Nope, it is not how much revenue or EBITDA the practice generates.   It is THE PATIENT BASE! This applies primarily to practices providing hygiene services be they a) general dentistry, or b) pediatric and periodontic...  Read More
When Is It The “Right Time” To Sell My Practice?
“If you are waiting for the right time…  Time never comes.  Time only goes.” There are plenty of pundits and experts to weigh in on when and how any business owner should monetize their business.  Dentistry is no different.  Many of these same pundits have a vested interest in – and inherent...  Read More
Marketing Your Practice to Top Talent
From crafting compelling headlines and utilizing creative job titles to understanding hiring psychology, Sandy and Dana share strategies to elevate your job ads and recruit with intention. They also explore the power of nontraditional hiring sources and the importance of keeping your energy...  Read More
Our National Hygiene Conundrum
Current State: A confluence of events over the last several years has created the most challenging workforce environment to date for practices seeking to hire and retain dental hygienists (“RDH”).            The COVID Era caused middle-level providers across all healthcare verticals to leave their...  Read More
1671 Golf, Growth, and Getting Started with Dr. Matt Vogt : Dentistry Uncensored with Howard Farran
Dr. Matthew Vogt started his practice The Dentists at Gateway Crossing in 2018 (signing the lease the week after graduating dental school). Today, the practice has grown to a team of nine employees and associate, becoming a pillar of the greater Indianapolis community. In 2023, Matt Vogt joined...  Read More
Job Descriptions Might Be Costing You Great Hires (Part 3: Creating Job Descriptions)
Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and missed hiring...  Read More
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