Tracy Jacobs is the founder and President of Wizdom – Dental Education Solutions, BLS Instructor, Training Center Faculty at RC Health Services, Advisory Board Member at Anderson & Associates and a Registered Dental Hygienist and a Certified PACE Provider. In addition, she is a Product Specialist with StellaLife and an Educator for ProBiora Health. The dental entrepreneur is dedicated to “Empowering Dental Professionals through Education” as well an introducing new products and technologies to her dental peers.
VIDEO - DUwHF #1479 - Tracy Jacobs
AUDIO - DUwHF #1479 - Tracy Jacobs
Subscribe to Dentistry Uncensored on Apple Podcasts:
Subscribe to Dentistry Uncensored on Google Podcasts:
**Please excuse any typos as this was digitally transcribed.
It is just a huge honor for me today to be podcast interviewing Tracy Jacobs RDH she's the founder and president of wisdom dental education solutions bls instructor training center facility at rc health services advisory board member at Anderson and associates and a registered dental hygienist the dental entrepreneur is dedicated to empowering dental professionals through education she focuses on providing up-to-date continuing education to dental professionals in their own community wisdom dental education solutions was previously named bridge mill dental hygiene study club Tracy founded the organization in 2012 as the club grew she noticed a disconnect between the members as they were coming from various areas around Atlanta to get the small and intimate feel back in 2018 she created local chapters Tracy’s goal is to have numerous chapters in every state so that professionals in every community both urban and rural will have access to quality relevant continuing education in 2016 she was asked to become American heart association faculty and completed that training shortly after in march of 2017 she left clinical hygiene and accepted a position as operations manager at safety and health solutions and was responsible for overseeing all aspects of the company in addition to teaching both at the company's training facility as well as off-site in May 29 2019 she resigned your position to concentrate solely on wisdom that's wisdom with a with a z w-i-z-d-o-m i love that Tracy graduated with an associate of applied science degree in dental hygiene and then transferred to the university at tetanus chaganuga and took classes in health management to expand her knowledge for future endeavors Tracy is from idler Alabama but has called Georgia home since 85 she's married to jay Jacobs and has two adult daughters and three beautiful grandchildren which if you're on iTunes you don't see this you got to switch over to YouTube and look at her wall that's her first granddaughter's nursery Adelaide um my god thank you so much for coming on the show today you've done so much for so many years and um but i know my listeners and the first thing they always want to hear about first is a covet update obviously we're in a pandemic that started in march um tomorrow is October 1st by the way to put this in perspective um first of all um Tracy did you ever think you would be practicing in the middle of the pandemic and what is it like in bama during the pandemic well I’m in Georgia remember um and uh it's not too bad you know i have practiced clinically for a while but when things open back up here in may um a lot of hygienists weren't going back to work and i I’ve known um i have a huge collection of dental professionals and friends and offices since I’ve been around for a long time doing a cpr so i had dennis reaching out to me for temping and so i went back for a couple of months so my mom who has health issues she's like seriously you're going back now you haven't practiced and now you're going to go back so i had to isolate from my mom and i tell you it was a challenge um we were back to full speed but it was hot under all that ppe so um so i did that for a couple of months and then um once they hired someone then i kind of um you know phased out because i just didn't have time to do everything else i was doing so um Tracy um you know i graduated from high school in 80 and the hiv aids pandemic started in 80 in um in 79 it went on to kill 36 million people we had to make all those adjustments um what how much more threatening did you feel from the coronavirus that you did from hiv aids when um you know when you first encountered that in the 80s you know i actually felt more protected believe it or not at work because we were more conscious and more covered and there was more layers of ppe so i actually felt cleaner when i got home at the end of the day having my hair covered everything was covered more and everything was definitely taken off and left at work i actually felt safer believe it or not and what percent um you're big in the hygiene community in the Georgia hygiene community uh my gosh um most of the ideas i know already know you um what percent of hygienists would you guess um didn't want to come back to work during the end because the pandemic and what were those reasons why mostly what percent of hygienists do you think just said no i don't i don't want to go back i don't want to be doing a cavatron and a piezo you know in someone's saliva filled with coronavirus well i could couldn't really say percentage but i know that every office that i filled in at people weren't coming back and assistance as well i think part of it was that maybe these particular people were on the edge of wanting to change their career or retire and this was just a good transition time um i mean i know an assistant at one of the offices she um she actually found a position working from home with her child was there doing something with a dental over the phone and so for her it was a great time to explore something different so i think people had time to they were forced to not go to work so they were able to maybe explore some different avenues and i think they left for that i don't know how many people were really afraid uh you know for their own health maybe more for their parents health i was more concerned about my mother than myself so um so i really can't say the percentage but uh i think it was a good time to transition for some people who are ready to together and how could i get my four boys to worry more about me than their own health did you write a book do you have a ce course on this i want to take i want to take that course um that that's very interesting because i notice on dental town um we started downtown in 99 and on the classified ads there's always been about 1 000 dental offices for sale and it immediately went to 2 000. it doubled and what i have noticed is that if you're a 60 year old dentist and the pandemic comes if you've never been divorced and you never had to split your money and have to begin with a lot of 60 year old just said you know what I’m done so that was interesting so you think a lot of the staff didn't come back because they were kind of on the fence for a long time and then timing's everything and then they had to take a two-month timeout and during the two-month timeout they thought you know what I’ve my heart's not been doing this for a year or two I’m going to start exploring that so you think it just it just forced the issue that's what i would guess i mean you know there's no way to know for sure but that's what i would guess yeah and the working from home um you know if you look at it objectively um people started to work from home as soon as the internet came out and just slowly been going up so um when so all the pandemic did is fast forwarded the next 20 years in one minute but the trend was already moving towards working your home that's why I’m so confused about the schools opening back up because in Arizona they open back up to just like it was Monday through Friday eight to five it's like my god um you know people are working from home why didn't you just come back to school like every other day you know or maybe half the kids come Monday and Wednesday and half come Tuesday and Thursday but they just went right back to everybody right back at school and I’m like i i don't think that's where the trend line is i think the trend line is is people are enjoying working uh from home um so tell us about wisdom i mean right i i love wisdom teeth it's my favorite procedure um i would rather pull four wisdom teeth and go golfing in beverly hills and that's a true i mean i i have so many friends that have golf course memberships around Arizona i'd rather pull forward any day of the week um was that did you love wisdom teeth uh what what where did the name come from on wisdom dental education solutions well you know we were called Bridgeville in the beginning because i live in a subdivision named bridge mill and i literally started in my clubhouse with about 15 friends uh and never planned for it to be a business i live about 30 miles outside of Atlanta and if you've ever driven in Atlanta traffic it may as well be the other side of the moon and even though Henman is close we really just didn't enjoy going through the traffic now if we were traveling to another city and stay in the hotel but you couldn't justify with your husband you know spending the night in Atlanta when you live right outside so anyway we didn't enjoy it at all so um so i started this local study club a handful of people we collected just enough tuition to i was paying for the pay certification at the time and to uh to pay for the room uh i didn't advertise we didn't need any more members but people started hearing about it and and in the first year we outgrew the space so we kept having to move to different um to different venues and we got further south and south we had to get larger places in about i don't know five years in um i guess i can say who was there but it was ann gion from rdh she was speaking for her first for us at wisdom and it was the biggest speaker i'd have the room was full the president of Atlanta dental was there it was just crazy no there weren't enough seats and it was so exciting so i stood up but i looked and i scanned and i didn't see a single one of my friends from canton and i realized i had created just what we didn't like we liked the small field so that's when i decided to branch into chapters so i came back to my canton chapter and then i opened a chapter in that area so that was kind of a new idea to keep it small and to keep it like a small community feel so i was going along my merry little way and then um a dental peeps network I’m sure you're familiar with him them they were looking for a study club to be an affiliate partner with them and so that was a great opportunity so i became an affiliate partner meaning that i could advertise my chapters in their groups and so that's how i grew nationally and um you know it's a slow go with any business i left my position my paid position to work on and i just didn't have time to do both um and so I’ve been doing that for the last uh year and a half and something the bio i apologize for such a long bio i i guess i just sent what was saved in my computer but oh my gosh that was so long and a little bit outdated because in addition to to those things I’m also a pro or a health educator so i do lunch and learns and webinars for probio oral health oral probiotics and then you did mention still a lot that's a new endeavor for me um so I’m a stella life product specialist so i juggle all those things but wisdom is my passion i love the other things but wisdom is like my baby even if i never made a penny at it which i haven't yet um it's okay if the other things can support it my passion is to bring education um to everyone i also like to give a platform so there a lot of times we don't have a famous speaker we can't afford to pay an honorarium it's just me and my um i have a tech guy one single tech guy so um so because of that um you know we don't have usually large speakers but it gives a platform so if you're a new speaker and you want to be able to get your feet wet you can come to wisdom we'll give you a platform to do that we'll correct the recording and give that to you you know the trade-off would be you're speaking for us of course they have to be qualified but um so i love to give a voice and a platform to new speakers who are trying to break in but my real passion came from when i was i graduated from hygiene school i was a single mom i lived in chattanooga and i certainly couldn't afford to come down to hinman in Atlanta i couldn't afford to take off work i couldn't afford the hotel um and so i only took the ce that was available i couldn't even afford to take a day off of work so i had to take what it was on a Friday it really wasn't about the ce that I’m learning about something that's interesting to me it was just about it was on this day and i could afford it my first class was instrument sharpening and it was the same video i watched in hygiene school the year before i got nothing out of it and so i never really had gotten anything about education because i couldn't afford to go to the courses that you know interest me so my it will make me happy if if there's a single mom in timbuktu she can put her kids to bed she can afford to sit it's complimentary who can't afford complimentary right so she can sit down at her computer with her kids tucked in not miss work and get the education that she wants if she wants to learn about essential oils then she can because if you're learning about something you're passionate about you're more likely to take it to the operatory and the better we are in the operatory i mean we're going to provide better quality if we're passionate about what we're doing I’m long-winded can you tell i love it you know what i love the most i love your southern belle accent i could just listen i grew up with kansas and what i miss the most about kansas is listen to those girls from oklahoma and texas talk and so this is just like ear candy to my uh to my mind um i want to ask you something that's um that that i find interesting so you um um work with uh probiora health right and that started by a dentist jeffrey hillman dmd and who's also a phd and it's kind of weird because um you know when we were in school um you would they recommended listerine and you know you just it just kills everything and now they're all starting to say well it equally kills the good guys and the bad guys and and um when i was in dental school no one ever talked about the gut microbiome there were no probiotics i mean how there was just jack daniels and vodka and beer is all i remember and um and now people are really in this gut microbiome and i just i just read another case the other day where this girl was suffering from eczema and psoriasis and forever and all the doctors are giving her prescriptions and pills and finally it was a naturopath that said well quit washing your hair with all these chemicals and conditioners and shampoos and just quit bathing and showering and just just rinse off with water if you just did that for 10 days you'd be fine and what happened her skin microflora came back her eczema that she's had in psoriasis for decades so my question to you Tracy is are you still swishing with listerine that's kind of a dumb bomb that will just kill everything and then take a probiotic or are you starting to let me tell you what I’m doing so i also so here's the perfect scenario stella life hey is it okay if i show the bottle sure you do what you do wherever you want so this is still a lie you're on dentistry uncensored you can even cuss tell jokes do whatever you want it's your show so stella life has a ranch this is our oral vega rinse this is all natural it's made from 16 all natural ingredients plants and minerals no chemicals and it's uh it's not toxic at all so there was just a study done at the burn university with dr picos and dr myron i think there was someone else they put our air rinse head-to-head with chlorhexidine we need chlorhexidine clearly it kills everything right but it kill it um it also inhibits the fibroblast i don't know if you if you're aware of that inhibits the fibroblasts and um and as long as the cortex sitting is active the fibroblasts cannot do their job so you're going to rip out a tooth right you'll have a tooth extracted and then you want it to heal up but the fibroblasts can't while you're killing the bacteria the fibroblasts can't do their job also this study revealed that chlorohexadine causes inflammation increases inflammation so if you ever wonder seven days if the person comes back and their tissues look really red there's more inflamed it's because of this chlorohex killed the same amount of bacteria but not only did it not inhibit fibroblasts fibroblasts like it it excited him so there was more collagen synthesis and um it decreases inflammation and there's natural products in here or uh not not chemicals uh natural ingredients that work synergistically and they um they decrease inflammation and it tastes good so once the word gets out about stella life this is going to replace chloroxide and i didn't even realize that chlorhexidine is banned in some countries i don't know if you knew that i did not know that that was very surprising to me um dr myron uh he he has a a thing on YouTube he's talking about his study and the results but um if anyone wants it you know it's actually on our stellar lifestyle do you know that jeffrey hillman i don't know him personally but uh dr jeff hillman and then uh dr martin hansfield was his protege so he's kind of our direct trainer um really some good information but anyway so i rest with this so i kill everything and i do this in the morning and then here's the probio aura so we're going to kill all the all the stuff but not cause inflammation right and then we're going to take a probiora this probiora this is an oral probiotic and this has three patented strains you may see oral probiotics somewhere else and there's some great ones out there but there's no other oral probiotic that has three these three strains of probiotics these were discovered by dr um dr hansfield not hansfill but um hillman so what he was doing in the 70s the year i was born he was studying the bacteria responsible for gum disease and what he discovered was these three strains so there's one strain called streparatus and streparatus is a mutant cousin of s mutants but there's a one tiny mutation and what that mutation does not allow the bacteria to do is produce produce lactic acid so these guys are competing for the same food source but this one doesn't um produce lactic acid so basically you're going to kill as much as you can then you're going to dose with high high numbers of asparagus and eventually you're going to shift the microbiome so yeah um i just uh googled that um the um chlorhexidine is being banned it's one of the uh um things in uh hand sanitizers that uh well not as it says that the fda drug safety communication fda warns about rare but serious allergic reactions with the skin antiseptic chlorhexidine gluconate and and i think we've seen from the pandemic that there's all these hand sanitizers and they've been banning a lot of them i i i was not aware that one of those uh ingredients was uh um was uh you know like chlorohexy when i was in dental school no one ever talked about sleep i never heard the word sleep one time or sleep apnea now it's a huge thing and it was all the the gut microbiome and it um so so Tracy i want you to go back a year when the um new york times published article that there was no research on floss um and and you'd been uh in the field for two decades at that time what what did you think when the new york times said hey that's just that's just Tracy’s opinion there's no research on floss what did you think of all that fake news yeah no i mean you know i don't know i i mean i i believe in flossing um i mean i i really didn't didn't research it right there i just pretty much dismissed it truth so you were born in chattanooga or you're born in chattanooga born in chattanooga but Alabama where I’m from the the town is just right over the line we're brought up and then uh it's it's called either idea Alabama it's like a four-way stop so we were about 20 minutes uh 15-20 minutes from the Georgia line and then you go up and around um to chattanooga my god chattanooga i just can't think of chattanooga without that uh hotel with uh the train yeah and i i i told my mom about it after i lecture with uh remember john mcfadden uh he was probably the greatest endodontist um you know him and ben johnson were probably the two biggest impacted uh endodontists of her time and uh john mcspadden was from chattanooga and i went up and took this course i stayed in that train and i told my mom about it so i i had to fly my mom back uh she just wanted to stay in the teacher's room that was so cool um but um um so um back everybody wants to know um what adjustments everyone's making for um cover 19. so i i want to ask this specifically um tomorrow's October 1st um this pandemic has been pretty much all of 2020 so we're the world health organization declared it in march and now it's October so we you know march april may june july august number um so we've been seven months into a pandemic um what does it look like right now to you in Georgia um how much longer do you think it's going to go um the ada is saying that dentistry is running at about 70 percent of pre-pandemic what are you seeing in uh in Georgia right now on the ground in Georgia things almost feel back to normal the schools are open there are a few schools that are doing this county by county in our county the kids are back as normal my daughter's a teacher in another county over and she has to go to school but the kids are home which is odd because they're not letting her teach from home they're making her drive through the school to an empty classroom to teach the kids so that's county by counting um the restaurants are open uh i don't know if they say full capacity you know they make sure that the tables are spaced apart you have to put your mask on when you walk in and then you can take it off when you sit down which is kind of odd but you know we've been going out to eat um everyone is pretty respectful and they wear their masks in the grocery stores and people are out shopping and not like it was but it's you know people really want to get back to normal i think here and with dentistry there's a shortage of hygienists for sure um because a lot of people didn't go back to work and then it's probably going to slow down now but when things first opened back up everyone would all the patients wanted to be back they could not book they were booked out for a couple of months they couldn't get in so people really want to get back to normal here i think um and again I’m not working clinical right now i do expect a slow down because things were closed six months ago right so there's not going to be recall um but i think um it's more positive than we thought it would be and one thing i want to remind everybody is that you know these numbers are undeniable that when you when you uh so many people have stopped going out to eat they stopped traveling they stopped going to disneyland they stopped taking cruises blah blah the savings rate has not been this high since 1933 and when you realize that seven months of not going to fancy restaurants dinners cruises flights disneyland and she's been thinking about getting those veneers that invisalign i mean there's a lot of high dollar cases being done because the savings rate is so high i mean usually in a really good economy people will spend all they make plus all they can borrow so you know they'll spend about a hundred and three hundred and four percent of of of earnings and right now they're saving up to 30 percent of their earnings is just going in the savings account i mean i i i can't even spend money i don't even know i don't even know how to spend it anymore so um do you think there's going to be a revival of big case dentistry invisalign implants things like that just because they haven't spent their money um i hope so i hope so i mean I’m not sure that's something i mean i don't know how to um speculate on that but um i would hope so okay well we talked about probior and all i and i wanted to get you on there because you're a big uh you're a big uh force in that and all i want to do is i wouldn't get you on because i wanted to remind dennis that um you know that you know just dunking everything in listerine is going to kill everything good and bad and I’ve been thinking about this since i met perry radcliff in 87 who started closest which was chlorhex which was on chlorine dioxide and um and and so so you know killing everything is probably not the right idea and this is a really big changing thing and the other reason i want to bring you on is um you know i always talk to my friends about uh what they know about this is that um um the uh stella um still life is a huge huge company among so many dentists and hygienists at the same time so many other uh people don't know anything about it so you're with stella life and pro by aura and uh are those separate companies cell life and pro bio are those are separate companies right these are totally separate companies right yeah okay so so there's some dentists listing right now and says well Tracy what's the difference between stella life and probiora so still life we cell life we have three products a rinse a gel and a spray sublingual spray and these are are all natural they enhance wound healing reduce inflammation and probiora is a probiotic so they're totally different products so um there's if you go to stilllife.com you can click research and you're going to see a lot of different videos dr walter tatch has some videos on there um he does a lot of implant cases and there's some side by side of actual video of the reduction of inflammation when when the gel is placed on right after the implants i don't know if you don't know dr pico's i was hit he's a legend he's like the biggest name in implants i mean i mean picos is the bomb and that's another thing that peak peaked my interest in Tracy picos dr pico's peaked my okay it was a pun i thought it was funny but uh but yeah um um i mean i mean how much harder core of a uh implantologist can you be right than that the pico's institute week before last and um that's right you called you called me from that when i when i emailed you i emailed you to be on the show right he uh he actually has to tell a life in his book and he talks about in his courses he he he makes it part of the care he doesn't he doesn't say you know this is an extra thing it's going to reduce uh pain you really reduce inflammation this is part of it this is his pre uh his pre-surgical um protocol yeah and you you couldn't uh you couldn't get uh michael dr michael a picos uh to be interested in this unless it was just wasn't the bomb i mean that that that's a that's a hardcore man he does his homework his uh his ethics are off the the chart first of all why were you at the picosuit because i i was there representing stella life okay so and I’m actually going to go to um in orlando again in a couple of weeks to the um oh my gosh I’m still new to the implant world it's another um of course down there michael's mikos i'd have to look i should know that and was the pandemic hurting the attendants i mean um you know so many dentists have switched to zoom um when you were at the pico's institute was there any attendance oh yeah it was the the room was full they had to limit the amount they could have there but they were sold out um you know normally they would have a lot more but their all their open their seats were were there and then there's no way really to to to get everything you need online with that if you've ever been to one of those courses because um you're hands-on you're actually you know you're in a lab as well and then he does a live case and it's behind it's i guess I’m allowed to say this but it's um i guess it's a one-way mirror or whatever and he's actually doing a live case and it's also on a big screen tv with um you know him talking and so they're able to see real time uh a live uh case they did a six on six i think yeah that is amazing and he's in trinity florida correct and is that is that um part of uh clear water is that where he's pretty close to clear water yes that's pretty close to clearwater i always i always thought that was uh clear water um and um but you did you um i i guess where I’m going is um do you think the hinman it will um be open this year or do you think it's going to um close the next year and by the way i just want to shout out to the hidman people because i um when this virus came out it was called a novell coronavirus it was brand new so anybody that told you that they were an expert in it knew what was going to happen was completely delusional and um the british columbia canada they had the same call and said let's go ahead and have it and hinman said no let's not and it was a very controversial decision for both and obviously um hinman you know um was better there were some dentists uh at the the vancouver one that actually died uh but um my question is um you know [ __ ] happens and you know that no nobody knew what was going on no fault but do you think hinman will be back in march or do you think it's going to be 2022 i don't know i hope so but i kind of doubt it you doubt it i mean there's so many people that they have to you know to luck out for and so much liability so i i i doubt it but you know who knows yeah and um so why why did um why did dr picos put this in his book i know um when you do implant surgery i mean the you just can't have a failure because man and when an implant case goes south to redo it for free you're going to eat the profits of three other cases so why was um why was um um mike uh into this well he tried it and that's really all you have to do and another good thing about our product there's a 100 guarantee if you don't like it you don't see results the patient brings it back we will refund your money 100 including shipping there's no risk whatsoever so he tried it and he he saw the results um dentists are saying that they see healing in seven days that they normally see at 14 or or longer they're seeing it heal that quick that quickly so it's it's almost like pre-medication because you're going to you start using it three days in advance it's called a 3-3-3 program you use all three products three days in advance three times a day so by the time you have your surgery this is already in your system because one is going to be sublingual so it's going to be in your system so you have that high level of anti-inflammatory those products in your system before you ever have the trauma and then chair side after they've done your extractions and then the implants they put the gel directly on and you can really see there's like watch the video there's a 40 minute you hear the clock ticking and they go to 40 minutes and you can visibly see the difference it's amazing and he saw that case after case so he believed in it and then of course the patients are going to take them home and use them until they're gone so basically the proof is in the pudding so proof is in the pudding that's a southern bell exactly exactly if you don't like the pudding well we'll uh you know we'll give you your money back but we so strongly believe in the product that that is rarely will someone request their money back they they want more and another thing patience they use it is called the the kit when they have all three products for surgery but we we make the rents separately because patients will come back and say i love that rinse can i have more of the rents so um so we actually started producing that separate than the kit and then also once we started um using this for the kit but mainly the the main goal was to reduce the need for opioids that's the mission and patients are not having pain because they're not having inflammation so they're not having to rely on opioids for pain control and that was the main the main reason this company was started but then they found that the products do other things as well there's constantly research going on the gel that we have it's good for uh for canker sores liking planus for mucositis um and the rinse is really great for dry mouth a lot of patients with cancer are are using this because of their dry mouth and it's doing wonders so they're really okay i know you can't ask a woman or age and I’m not but you already admitted you have a grandchild right you have you have several grandchildren so the young kids have been asking this question when they get out of school since the beginning of time and that is can you do new patient cleanings um some people the new patient is only a new patient fmx exam perio probing and we're going to reschedule but of course americans want fast food they they want to they want this they want same day new cleaning so same day new patient same day cleanings or no to be or not to be you have to pick one of the two you can't you can't play both sides of the fence I’m calling you up Tracy and i want to come in and get my teeth cleaned if i have to pick one or the other i'll say no because you it's that we don't all fit into the same box perhaps for some people for me maybe that would be okay but we don't want to just give people what they want because they may not know what they need and a good clinical hygienist or uh you know doctor or assistant whoever is talking to the patient if they need something more than that they're going to be able to relay that to them they're going to be able to make them want the the srp or whatever but for an example so let's say i was i was working on a patient and they had you know a piece of a piece of sub and i want to get it but i know it's going to hurt right so this is what i would do i would say i would always put it on them you have a piece of tartar under your gum now i would like to get it for you but it may be uncomfortable so we can try it if you want to or we can we can you know bring you back you know numb it up do a deep cleaning or whatever it's up to you and so they'd be like oh my gosh they want me to help them so they would say please please try to get it and I’m like okay it might be uncomfortable so no matter how hard you know deep i dub they're like no I’m okay get it get it get it so i would get what i wanted by getting the deep charter out and they would thank me for it that makes sense so it's just the way you phrase it um and so i have a whole notebook full of ways that you can get to convince people um to do what you want uh by just choosing the right words so back to what we were talking about you can always get what you want if you choose the right words though you said the second right words choose the right words um if you choose the right words it's the right word so um of course you know it's never going to be sure but if you are a passionate provider and you really care about your patient and you explain it to them um then chances are they are going to do what you want them to do and let's say they need it srp and they demand the cleaning let them go dismiss them you don't want that type of patient in your practice anyway okay I’m going to ask you some more questions I’m asking these questions because you've been a leader in this field for from being single to having grand grandchildren that's all I’m going to say from from singlehood to grandma do you like being called to grandma I’m granna you're granna brianna Atlanta is that a southern dog sometimes known as granite banana granite banana i think grandpa is the is the ultimate compliment um this here's another question in your field um so my hygienist calls in sick and the young dentist saying god Tracy’s been my hygienist forever they all know Tracy I’m just going to reschedule until Tracy comes back and then another part of them saying you know I’m going to call a temp and I’m just going to get a complete stranger to come in here and replace Tracy that everyone knows and loves and has wanted to come how do you how do you wrap your mind around you're a 25 year old dentist you own your own practice you know Tracy just calls in sick do i get a temp complete stranger or do i reschedule what's best for the practice i guess it's going to depend on the practice the practice i was in for eight years here in canton it was a very uh that practice had been there for probably 60 years sold and you know took two other dentists and the other hygienist that i worked alongside had seen those patients for 30 years there is no way they would see anyone else so that's going to depend and you may have an office that has more transient hygienists that are there you know in and out in and out and again they may be used to seeing someone else so um what i would actually recommend is having a regular temp that's what i was for a long time is a regular tent there there are certain offices i would look at the chart this is when i was looking at charts and on the computer i would recognize my handwriting and I’m like oh now i don't really work here I’m just filling in but i saw you last time i saw you last time so that you know people were like you really work here so i was just a regular temp they could count on me um so that's what i would do is reach out have a pool of people that you trust um that you know are going to take care of your patients um one of the things that i um i I’m really embarrassed about this i mean i i love my dentist i love my homies i really do but um they they say they're americans you know they say they love their country and yet they go give money to political action committees that pass laws that you cannot own your own business as a hygienist you cannot be an independent business owner you can't be an American you could only work for me and I’m like dude i want to punch you when you say that i mean she's an American and if she owns her 40 acres of land and wants to open up a dental hygiene deal i mean go knock yourself out i mean i I’m embarrassed when i meet hygienist and they they find out I’m a dentist because i mean even on dental town we had a poll do you support what do you guys call it independent access or or direct or what do you call it direct access hygiene is is that the information i i think i think they're calling it direct access um to uh but anyway uh hygiene the the the question is um let me see um um did i find it um yeah but but anyway um but anyway let me see if i can uh find that um uh but anyway um why how can you be an American and then tell a hygienist that she can't open up her own dental hygiene business in Atlanta Georgia i mean how where does that come from and and do you even believe in it do you believe that you should have the right to open up your own um hygiene business well i wouldn't want to personally yeah and and i and not wanting to like like i don't want to uh smoke pot but i don't think that if someone does they should be kidnapped arrested and thrown in a cage i mean you know i i think that's i i mean i draw i drove the line at kidnapping and putting in a cage which at least 90 percent of americans have no problem with if they don't like something you say well i don't think that dog should do that okay well are you ready to kidnap and put the owner in the cage uh but anyway but but do you think a hygienist like your your granddaughter adelaide say adelaide wants to take after grandma and 20 years from today oh she's 11 now you said 11. so let's say let's say a decade from now she graduated dental hygiene school and she wants to go to downtown Atlanta and open up her own her own uh beauty salon uh hygiene parlor what would you say well and and i hope i don't alienate hygienists here but this is what i think um it depends on the education so a lot of our learning comes after school it comes you know working in the office and educating yourself after the fact they're also still to two-year hygiene degrees out there and actually i have that's what i have an associate degree in hygiene if i were 21 years old and had a associate degree in hygiene i don't think i would be competent to open up my own practice i wouldn't be ready um and we know that it's not it's not just cleaning teeth the oral systemic link we all know that is that's a true true link our mouth is part of our body and i think for a hygienist to own her own practice she would need to have more than an associate degree there need to be parameters on the education and experience there are some out there hygiene hygiene directors you know they teach at colleges these people i think would for sure be okay to do that but there would have to be some stipulations on on how and who in my opinion now you know i don't really know a lot about it I’m here in Georgia i can't imagine that's ever going to happen and it would be interesting to know in other states uh is is colorado one i think that they can have their own practice yeah and you know what and I’ve um gosh um i mean i wonder where can somebody write at a high or so so i so i go to uh so there's a poll on dental town it's under um practice management administration form early should be under hygiene it says do you support hygienist hygienist opening up their own hygiene clinics and only 22 percent of dentists at a 555 votes say yes and 346 say no and um and that's the thing you always see in politics for someone who has many options like a dentist he could go work for hartland he could open up his own dental office and so what do the people with many options do they take away an option from the people who have few options that's the that's all of human history in one word i have many options so I’m going to take away your limited option and where it's legal I’ve seen it in um and colorado I’ve seen it about seven times and they're in a small town of a thousand they have an old three bedroom and they have an old colonial house and when you walk in the front door there's that little parlor to the right and and they took out the parlor they put in a used dental chair and people come by and they give her how much do you spend on average when you go have your uh hair done how much money yeah how much does it cost you to go have your hair done a couple hundred dollars yeah and they'll come into her and they'll give her money and she'll clean their teeth and if she sees something concerning she writes a referral card and that person will leave that town of a thousand and get on the big road and drive an hour into town and the dennis air lover i mean they're like oh my god she cleans her teeth and if something's wrong they come down here and her notes are perfect and they just love the same thing with dental um with um um what do you call the dental therapist um you know um they they come out of school and the dentist i go meet the dentist he's got two hygienists in the first two rooms they're doing cleanings you know eight patients a day and then the next two rooms is all operative and you know they get the patient and they numb them up they do the filling and the dentist is making you know 15 20 on the hygienist and dental therapist i mean to me the worst the worst work i do is when i walk into the room and it says you know upper right quadrant mod composite two three four five i mean that's just sit down an hour of bust ass work i mean nothing and and then my dentists are like well no we don't want a dental therapist we we wanna do all those okay buddy go go when when you're done mowing your yard come mow my yard because i don't want to mow my yard i want to get a lawn service you know what i mean and why someone wants to do all their hygiene when they could have a hygienist and who wants to do all their fillings when they have a dental therapist and and if you don't want to have a hygienist and dental therapist there's nothing wrong with that but why are you legally taking away the right from the seven hygienists in all of colorado that want to own their own business and and it makes me just hope that someday someone takes away their right i hope someone takes away their right to own a gun and then when they say hey the second amendment well you wouldn't let Tracy have her own dental hygiene so why should you have a shotgun i mean i i just i just i just don't understand it at the most basic level of human nature in america i mean i would understand it if you came from an authoritarian government if you came from russia or china but dude you're from Alabama you're from tennessee you're from michigan don't you have the right to open up your own dental hygiene business if that's what you want to do i don't think about it's a about human or American rights as much as it about patient care we want to make sure that the patients are getting good quality of care and believe me hygienists can do it i just think that there needs to be well in colorado do you know like do you have to be at a school for a certain amount of time do you have to have a what higher education do you have to have your bachelor's master's are there parameters like that in place if that's the case then i think it would be fine but i think someone that just that just graduated and believe me the ones that just when i just graduated i learned all the book stuff but so much you're going to learn when you're actually out there doing it and seeing it and so that takes time so either you know time you should be a rapper i never knew anybody could make uh bachelors and masters rhyme like you just did but that you yeah you have a whole career in rapping uh ahead of you so um one more question i i want to keep getting questions for our hours up but um did the pandemic kill the um aerosol generating cavitron piezo rumor i mean are we back to hand scaling uh everybody's talking about aerosols what did the aerosols um what's happening to aerosols during the middle of pandemic and in the beginning i think no one was using the cavitron and then i think some people started and now there's all these new inventions um but um a fellow hygienist her name is irelia you have you heard of aurelia byrne aurelia byrne no you need to find her because she's a hygienist she's from uh she was in texas she just moved to florida she is how do you spell her name aarella bernice irelia a-u-r-e-l-i-a and her facebook is aurelia aurelia she has two products this one was invented before um before covered this attaches to the back of the dental chair look at this for the dental chair it's going to attach here I’m lowering myself and this holds the slow speed so this would attach to the back of the chair and this holds a saliva ejector so you've got both hands free right how does it attach to the chair it's a suction okay okay so it goes to the back of the chair holds a saliva ejector and this bends all kind of crazy ways and so this is here i was using this um for over a year i couldn't practice without it so she came out with this one i don't know the exact name of this one this one attaches to the chair as well but it hooks to the high back looks a little complicated but it hooks to the high back here and then it has a suction on the end i should have had it all put together but anyway so this sticks to the back of the chair and this moves all kind of crazy ways and this is right here at the patient's mouth so you've got one on one side with the live ejector and then this is right here it's amazing and she is a hygienist just one of one of us she she saw a need and that a-flex assist arm it took her several years she started she went to hobby lobby home depot she was trying to find the right materials and she spent her own money and she um had it you know prototyped and 3d printed and all that kind of stuff so it's called the aflexis system and so that is what I’m seeing um post pandemic is all kind of products coming out to help with the aerosols and i actually created this page it's called dental products explored i don't know if you know yes and so there's another um there's a mask on there i can't think of the name of it but that company came here we were here in my office and it actually it it has a fan it looks like a big helmet that one's a little pricey but that's what's happening our companies are coming out with these things to help with aerosols um and um hopefully offices are providing these for for their uh for their hygienists to make them feel a little bit safer wow that is i i love human ingenuity i mean when uh they say necessity is the mother of all invention and so she probably just got sick and tired of something some something bothered her so many times she finally just fixed it ergonomics right let me get a shout out here this is uh so a friend of mine she's a hiding stuff down the road um we couldn't you know no one could find a shield to fit over the loops so she went to her craft store and she just made one just got some um flexible stuff and she made one she now has a business just since covid a company picked this up it is amazing that she what she did i think they're a little bit different now but she simply cut a hole in it for her loop light and then she attached it genius right and she made me one so she was just making them for all her friends and she had it on facebook and we all started saying here let me give you the money to be you know five dollars ten dollars whatever and now she has her own company just covered that's what i love is the entrepreneurial spirit her name is brandy rogers b-r-a-n-d-e genius or something like that shield so um i just have no sense just just email me um just email me um when when you got a lead like that and i i'd want to talk to him i i would love to support these um entrepreneurs any any way i could and uh just amazing to see yeah and it's i always get flathead when i see their idea i always hit my head and think well why the hell didn't i think of that i know so so um aurelia she's in frisco texas aurelia aurelia yes and well she just moved to florida um oh plantation florida I’m not sure exactly where in florida yet but she just moved huh but uh my gosh so that i want to ask you um another question can i ask you another question i know uh um we've already gone past her hour um your Atlanta was the home of um alan f thornberg afco and associates which sold more dental offices than anybody known a man i think i think he had sold a billion dollars worth of dental offices before i even met him for the first time and the million-dollar question kids have is um they got out of school three or four years ago um they were just getting ready to buy old man McGregor’s dental office the guy selling and now a pandemic broke out and everybody just froze and the financing froze like when people complain about the federal reserve they they just don't get the um the operational logistics i mean the reason the great depression was so bad is because people who wanted to sell um you know you couldn't finance anything you were so concerned with saving and preserving your capital that you wouldn't loan it to anybody because they might not pay it back you're already in a depression so so what the federal reserve does it just it just creates a market for liquidity so things happen and then banks start saying things like in the pandemic like well Tracy um we said that we would sell this is because as long as he was doing you know uh 80 of last year's numbers but you were closed for two months and now you're 70 of the numbers so bankers are where everybody's weirding out and what i want to ask you who's done hygiene from being single to grandma would you buy a dental office in the middle of a pandemic would you buy a dental office tomorrow on October 1st in the middle of a pandemic or would you just say you know what I’m going to play it safe and wait till this thing blows over if the price is right i think things are going to be back to normal eventually so if the price is right like the real estate market if it is a good deal if it was a good deal last year i would i wouldn't let the pandemics stop me that that's a really good answer so if the price is right you would do it [Music] and um and uh did you ever meet alan f thornberg i did not um he was a uh just an amazing man now his um in his drive to go faster he pioneered dual representation like I’m going to represent the buyer and the seller because I’m just going to get this done i get that now no lawyer on earth is going to recommend that because every lawyer wants to just protect Tracy and my lawyer is going to protect me and the more they protect each other the more we're going to fight and argue and this is going to take forever and alan just said you can't get two dentists to agree on what to eat as an appetizer let alone buy a practice so he was one of those wham bam thank you ma'am just get it done dual representation uh but um i always uh i just wondered if you um so you're saying if the price is right you would eat the rest during the pandemic and buy and what i always say is that you know it's it's so awesome to be on team sapien because um you know i mean hell were the apex creator i mean we're the apex species i mean where they there's eight billion of us we live on ever every continent how we even live on antarctica there's four thousand humans living on antarctica and i podcasted the only dentist in antarctica i mean uh i mean um as far as longevity there's only about a dozen species that live to be a hundred years humans are one of them i mean we're like turtles and tortoises and deep sea fish we have the most people the most continent there's eight billion of us we have the same mass for every human there's about one million ants and if you look at the most biotic mass it's like ants termites beetles and humans i mean we just crush everything and so what i want to remind the kids are is that you're probably going to live a hundred years i know you're 25 and a year seems like a long time but you know when world war ii broke out though those troops were gone for four years and i would so much rather be attacked by a different species of virus than being attacked by humans and you imagine instead of the pandemic we were attacked by canada and we were the you know and we had more casualties you know i i'd i'd rather get killed by a virus than another human being um you're going to live a hundred years uh my god um i know you're young but i'd rather you be an unemployed dentist in 2020 than some boy on a boat getting ready to go to d-day um on the other side of the world in world war ii so i mean it obviously could be so much worse but do you have any um my final question to you is what advice would you have she's 25 she just got out of dental school she's 400 000 in debt she lives in phoenix Arizona and she can't find a single damn job what would you tell her what would you tell her if it was adelaide you're talking about a dentist or a hygienist or who either either one either one they just got out of school and they can't find a job i mean hygienist dental therapists dentists even i even know a specialist the only the only job you can graduate from and have a guaranteed job i think right now as an oral surgeon but there there are and there are people coming out of every dental school imaginable and they can't find a job so what would you tell them they're depressed they're unemployed they're in the middle of a pandemic what would you tell them hang on tomorrow will be brighter the dental world isn't going anywhere and we're going to come out on the other side even stronger i think we have learned a lot during this a lot about ourselves um a lot of people that um that weren't sure the profession are getting out and the people that stayed in and brave it are the the true warriors and we're going to survive we're going to be just fine and so maybe right now it seems bleak and dark but hang on you started dental school or hygiene school because you had a passion and you had a reason that's still there that is still there this is just a pause and your career it's not a sprint it's a marathon so just just take it in strides hang on there'll be a brighter day tomorrow that was so good I’m not going to screw it up by saying anything else i mean that was there was a reason why you made it through all those years of school and those reasons haven't gone away and yes life is two steps forward one step back i mean you know you dance with someone long enough they're going to stick on stand on your toes and and uh but um just hang in there and um and these the other your other hygienist friends who want to come on i i it's dentistry uncensored and i do too many dentists and not enough hygienists i couldn't imagine um having my dental office without my hygienist so if you got those uh aurelia and other ones um send them on the show uh but but um thank you so much um i what i love about you also is the fact that you just seem fearless i mean you tried so many things you're not like that the hygienist in the box who's always in room one i mean every hygienist north of the the um the uh i assume the uh the black hole of the milky way um they're always in room one and they're all you know so many of them are the same and then you meet someone like you who's just tried everything i mean my god i am fearless and i know we're out of time but sometimes i'll tell you the story but long story short i was a single mom when i went to hygiene school i lived on 625 a month hail grant food stamps when i graduated in may of 1997 i still have my check register and i'll keep it forever i had no debt but i had i had seven cents in the bank when i walked down for hygiene school oklahoma i had seven cents to my name so i went from seven cents a single mom to where I’m at now so um I’m a fighter the worst thing you could ever do you graduated and you graduated in dental hygiene school in oklahoma at tennessee in chattanooga oh i thought you just said yeah you're actually i actually thought um my god that story would have been so better if you just just make it just say it was in bama and just to say the whole story it just sounds better if you say i graduated from bama with seven cents well i lived in bama i actually lived in a trailer on a dirt road and i commuted an hour to chattanooga to get to school so i lived in Alabama so you lived in Alabama and commuted to chattanooga tennessee and now live in Georgia so you're right at that tri-state area and that is that is truly gorgeous territory i'll never forget the first when i started lecturing on the country the two things i'd never heard of and couldn't believe the beauty was um carolina's arkansas and and that Georgia destin area all that stuff i mean that that's just three areas that didn't get a lot of tv coverage time i mean i mean arkansas has four seasons and none of them are extreme same with the carolinas and uh my gosh um do you just one other question um a lot of people are worried in real estate markets in downtown that that people aren't going to go back down to living and working in skyscrapers in manhattan and all this stuff do you think there's going to be a big exodus from downtown Atlanta and people just go back to their roots into the small towns in the countryside no you think Atlanta will fire back up and be all that it was yeah and have you recovered from the uh super bowl when they were completely winning in the first half and then came back and slept through the second half and lost the super bowl i mean i mean holy moly was that the craziest thing you'd ever see in your life at the end at the halftime show the falcons had one the party's over just just go home and then they came back and lost did you how long did it take for you to personally recover from that i don't watch football oh my god you're a lucky woman if that that was the that's the best advice you've ever given anyone is don't watch football because that can kill you but Tracy Jacobs thank you so much for coming on the show and sharing all your wisdom it was an honor to podcast you and if you ever want to come back or send me to your other hygiene friends just let me know i'll do it thank you so much i appreciate it all right and congratulations on a single mother going all the way through hygiene school graduating seven cents i mean talk about an American story exactly all right have a good night have a good