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Smile Reminder Aids Healthcare Professionals in Crisis Management

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Posted: August 17, 2009
Smile Reminder Logo (WinCE).jpgSmile Reminder Aids Healthcare Professionals in Crisis Management
 
Comprehensive Communication Service Provides HIPAA Compliant Offsite Data Storage
 
Lehi, Utah – July 30, 2009 – Healthcare practices can be paralyzed by disasters, emergencies or accidental damage.  Smile Reminder, a comprehensive patient communication service, aids healthcare professionals with the preservation of patient information and communication in the event of a crisis. Leveraging a state-of-the-art, HIPAA compliant data storage facility that is both PCI and SAS 70 compliant, Smile Reminder plays a critical role in retaining valuable patient information and keeping lines of communication open during all types of disaster or crisis.
 
Smile Reminder’s offsite data storage, in accordance with The Department of Health and Human Services’ Privacy Rule, meets the requirements of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA requires healthcare practices to safeguard patient information to prevent intentional or unintentional disclosure of health information, necessitating secure locations for medical records with lock and key or pass codes. Smile Reminder’s comprehensive platform automatically backs up patient information multiple times every day. If data is lost on the healthcare providers end due to natural disaster, fire, flood or any other threat to patient data, Smile Reminder provides a back up of patient contact information and upcoming schedules for up to three months. Additionally, Smile Reminder engineers can help doctors restore backed-up patient data and then leverage both the internet and the mobile phone networks to maintain patient communication.
 
“When Hurricane Wilma hit us in South Florida, it was extremely easy to contact a large portion of our patients regarding when we would be up and running again,” says Dr. Daniel Castillo, who currently utilizes Smile Reminder in his practice. “Also, I recently had a transformer blow out to my building that caused the wires to burn out to the building. All access to the building was denied until electrical issue corrected and city inspection cleared public access. All our systems were down until I remembered that I could access the schedule and easily contact patients via Smile Reminder from an outside computer. It saved me a lot of hassle.”
 
In addition to ensuring the safety of valuable health information, Smile Reminder also allows offices to streamline their daily routine and strengthen doctor-patient relationships.  The service also provides useful features such as automated text and email appointment reminders, personalized birthday greetings, electronic newsletters, post-appointment surveys and every type of practice-to-patient e-communication.
 
“Doctors come to us because our system helps practices increase revenue and build relationships by communicating better with their patients," says Smile Reminder’s Director of Customer Service, Ron Ulicny. “However, doctors are also realizing the serious auxiliary benefits of our multi-million dollar back up system when a real disaster hits their office. They simply didn’t expect problems, but they are very grateful for the data protection when the crisis hits.”
Smile Reminder messages can be sent—on predefined schedules or at a moment's notice—to all patients or select patients using a number of mobile and electronic devices. In the case of a disaster, emergency, and/or accidental damage, engaging patients becomes a necessity and remote data storage is critical. As the times become increasingly unpredictable, more healthcare professionals are turning to Smile Reminder to engage patients at an improved level of interactivity and the added peace-of-mind that remote data protection brings.
About Smile Reminder
Smile Reminder, the pioneer in text and email messaging to patients, is the clear leader in providing patient communication and interaction solutions for health-care providers. 
 
Several national media outlets have recognized smile Reminder, including Forbes.com, Fox Business and The Wall Street Journal, while also receiving top industry accolades including Townie Choice Award (2005, 2006, 2007, & 2008); Utah 100 Top 15; and Utah Valley Entrepreneurial Forum’s Top 20 Under 5 (2001 & 2005).
 
Smile Reminder's patent-pending solution enables practices to increase revenue, streamline efficiencies and build patient loyalty. Based on purpose-driven technology, Smile Reminder equips practices with a "high-tech" solution that does not sacrifice the "high-touch" personalization when communicating with patients. Smile Reminder messaging solutions include every type of personalized patient e-communication including appointment reminders, confirmations, recare/recall, new patient referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more. Smile Reminder enhances its messaging solution with SmileDash.com, an online patient interaction suite. Patients can now interact with their provider online in a secure environment to pay bills, view patient images, send secure messages, and download forms. Finally, Smile Reminder’s patient acquisition tool, vSling, allows an office to capture, manage, and distribute patient testimonials on the web.
 For more information, please visit http://www.smilereminder.com
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