Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
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Sandy Pardue
Sandy Pardue

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3 Systems That Open The Door to Fraud & How to Prevent It
3 Systems That Open The Door to Fraud & How to Prevent It.  We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it. Why?  Well, Sandy received a call...  Read More
Why Patients Don’t Pay & How to Handle It!
  Why Patients Don’t Pay & How to Handle It When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason...  Read More
Strategies to Save The Day!
Strategies to Save The Day! Strategies to Save The Day! When does a day need to be saved? When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are...  Read More
Answering Questions From Our Listeners!
Answering Questions From Our Listeners! ??NEW PODCAST EPISODE?? . Answering Questions From Our Listeners! In this episode we take on questions that you (our listeners) have for us!  We answer these specific questions: "Is anyone doing (or done in the past) patient surveys? We would love to see...  Read More
Don’t Cancel Your Hygienist!
??NEW PODCAST EPISODE?? . Don’t Cancel Your Hygienist! . Does this sound familiar: “We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time” Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you...  Read More
6 Steps for Successful New Patient Calls
6 Steps for Successful New Patient Calls 6 Steps for Successful New Patient Calls . Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone. In this episode Sandy lets you know exactly what...  Read More
The Pros & Cons of Cross Training Your Employees
The Pros & Cons of Cross Training Your Employees The Pros & Cons of Cross Training Your Employees . Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST...  Read More
The 4 Departments Every Front Office Needs
The 4 Departments Every Front Office Needs   The 4 Departments Every Front Office Needs . When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other...  Read More
How to Get Patients to Say "YES" to Treatment!
  How to Get Patients to Say YES to Treatment! How to Get Patients to Say "YES" to Treatment! . If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our...  Read More
How to Safeguard Against Embezzlement
How to Safeguard Against Embezzlement  How to Safeguard Against Embezzlement  Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?! In this episode Sandy breaks down the steps and systems we need to implement so...  Read More
5 Signs You Have a "Sweet Saboteur" on Your Team
5 Signs You Have a "Sweet Saboteur" on Your Team  5 Signs You Have a Sweet Saboteur on Your Team Do you feel like your best efforts are being undermined?  Do you have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming...  Read More
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits The 3 Things You Must Do to Increase Profits in Your Practice . Revenue - Expenses = PROFITS! Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in...  Read More
How to Have the Most Productive Staff Meetings
Staff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. . Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in...  Read More
The Perfect Formula to Stop Micromanaging
??NEW PODCAST EPISODE?? . The Perfect Formula to Stop Micromanaging . No one loves being a micromanager. . In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the...  Read More
If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly...  Read More
There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team...  Read More
What Is Your Team Saying About You When You Aren't Around?
Have you ever wondered what your team really thinks of you as a leader? If not, you should. Sandy Pardue talks to us exactly how we can become a better leader for our employees. She also lets us know how we can become friends with our team members but still keep that high level of respect that...  Read More
How to Get Your Patient's Cheeks Back in Your Seats
Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process. In this episode Sandy Pardue gives us a proven system that...  Read More
12 Best Practices to Implement in 2022
Here are the 12 Best Practices Sandy discusses with detail:             Look back at 2021 and review it. What worked well and what didn’t work.             Keep score.             Sharpen your skills. Take CE. Implement it. (Edit the part out where she repeats it)             Zest up your...  Read More
Top 10 Human Resources Mistakes
HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake. Listen closely, more than likely you have either...  Read More
Top 5 Ways to Increase Hygiene Profitability
Listen Here: Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department. 1. Learn what procedures are not being performed. 2. Set goals JUST for your hygienist 3. Learn how to pay your hygienist  4. Do a "Hygiene...  Read More
The Perfect Verbal Skills to Get 5 Star Reviews
Listen Here: In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So  in this episodes we break down the steps. A couple things you want to do is: Boost the confidence of your team. Make sure your...  Read More
Listen Here:  Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates...  Read More
The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow! We discuss: 1.Invest 139 dollars in a book called: National Dental Advisory Service.  2.Keep educating patients. Most practices have another practice...  Read More
Should You Charge Existing Patients for Broken Appointments?
This was a VERY hot topic so  and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say. However, we need to understand that broken appointments WILL happen but it should not be the norm. We need to also understand that charging patients...  Read More
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