Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue
Management and Organizational solutions for dental practices.

Consultant Tip: A Boost While the Doctor is Out

6/24/2014 5:00:00 PM   |   Comments: 0   |   Views: 112
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When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations [patients that have not been in for 13 months or longer] and any other patients who need an appointment. 

This is a great opportunity to put scheduling on a high priority, benefit your patients and make a happy doctor and productive office. 

The way this activity works is that each staff member {including dental assistants, hygienists, receptionists, bookkeepers etc.] work a list of patients printed from the computer software who have not been in for a while. They make sure all of these patients are called and attempts are made to get them scheduled to come in. Staff can scan the names of patients on the report and call any patients they know personally. The results of every call is noted in the computer. 

So, gather up every staff member to participate, set an overall goal or target in terms of how many patients you are going to schedule as a team and then make a game out of accomplishing it together. Your morale and esprit de corps [team spirit] will soar!

Happy Scheduling!
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