Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
Blog By:
Sandy Pardue
Sandy Pardue

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Preventing Cancellations
Practices have more control over broken appointments than they ever imagined. Many have accepted cancellations as being normal. Sandy shares her experience with reducing broken appointments in more than 400 practices in this podcast. Click below to learn more about how you can prevent broken...  Read More
Quick Tips for the Front Office
This episode is specifically for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master the basics, so if you have new team members, this episode is basically a “mandatory listen” as part of their training.  We discuss these four...  Read More
A Closer Look at Electronic Statements and Recare Notices
You’ve got patients that come in and get treatment, the insurance pays and now you're going to bill them electronically. Make sure you have email addresses for your patients and consider if you get a 30% open rate with emails, you’re in the top tier.  Sandy came across a practice that had 100k in...  Read More
How to Successfully Conduct Group Interviews
Click below to listen to this episode on Group Interviews   Read More
How to Build a Productive Front Office Team
Click below to listen to this episode.   Read More
A Solution for Chronic Absenteeism
A Solution for Chronic Absenteeism . You get a text message from a staff member that says they can’t come to work today, now what do you do? . In this episode, Sandy talks to us about the proper steps to take with handling staff members who seem to be absent or miss a lot of work days for...  Read More
Production Focused vs Patient Focused
Production Focused vs Patient Focused You may have heard this or possibly, some of you listening, may even think this way:  “we don’t have a production goal because we are patient focused”. Knowing your income and taking care of patients are two different things. In this episode Sandy gives...  Read More
Ask Sandy Anything!
In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions:          How early to confirm appointments?                How do you deal with assistants or hygienists not showing...  Read More
The 10 Key Elements for 2023
Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it! In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice! They are:          Low retention rate.               Too many broken appointments....  Read More
3 Systems That Open The Door to Fraud & How to Prevent It
3 Systems That Open The Door to Fraud & How to Prevent It.  We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it. Why?  Well, Sandy received a call...  Read More
Why Patients Don’t Pay & How to Handle It!
  Why Patients Don’t Pay & How to Handle It When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason...  Read More
Strategies to Save The Day!
Strategies to Save The Day! Strategies to Save The Day! When does a day need to be saved? When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are...  Read More
Answering Questions From Our Listeners!
Answering Questions From Our Listeners! ??NEW PODCAST EPISODE?? . Answering Questions From Our Listeners! In this episode we take on questions that you (our listeners) have for us!  We answer these specific questions: "Is anyone doing (or done in the past) patient surveys? We would love to see...  Read More
Don’t Cancel Your Hygienist!
??NEW PODCAST EPISODE?? . Don’t Cancel Your Hygienist! . Does this sound familiar: “We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time” Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you...  Read More
6 Steps for Successful New Patient Calls
6 Steps for Successful New Patient Calls 6 Steps for Successful New Patient Calls . Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone. In this episode Sandy lets you know exactly what...  Read More
The Pros & Cons of Cross Training Your Employees
The Pros & Cons of Cross Training Your Employees The Pros & Cons of Cross Training Your Employees . Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST...  Read More
The 4 Departments Every Front Office Needs
The 4 Departments Every Front Office Needs   The 4 Departments Every Front Office Needs . When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other...  Read More
How to Get Patients to Say "YES" to Treatment!
  How to Get Patients to Say YES to Treatment! How to Get Patients to Say "YES" to Treatment! . If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our...  Read More
How to Safeguard Against Embezzlement
How to Safeguard Against Embezzlement  How to Safeguard Against Embezzlement  Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?! In this episode Sandy breaks down the steps and systems we need to implement so...  Read More
5 Signs You Have a "Sweet Saboteur" on Your Team
5 Signs You Have a "Sweet Saboteur" on Your Team  5 Signs You Have a Sweet Saboteur on Your Team Do you feel like your best efforts are being undermined?  Do you have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming...  Read More
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits The 3 Things You Must Do to Increase Profits in Your Practice . Revenue - Expenses = PROFITS! Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in...  Read More
How to Have the Most Productive Staff Meetings
Staff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. . Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in...  Read More
The Perfect Formula to Stop Micromanaging
??NEW PODCAST EPISODE?? . The Perfect Formula to Stop Micromanaging . No one loves being a micromanager. . In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the...  Read More
If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly...  Read More
There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team...  Read More
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