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Posted 4/16/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 523
How to Handle Late Notice Cancellations and No-Shows
During a recentsession, we explored practice profitability and the financial impact of having just one empty slot in the daily calendar. A big questions was, “Wes, how do I handle patients when they’re on the books for a 9AM appointment and they don’t call to cancel until 4PM the...  Read More
Posted 11/29/2014 by DrDaMa in The Relentless Dentist Show w/ Drs. David & Karah Maloley   |  Comments: 0  |   Views: 1090
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those questions don't get...  Read More
Posted 10/2/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 399
Improve Successful Scheduling? MAKE A NOTE!
Notes. You can never have too many. You can always have not enough (and most do).Having consistent detailed notes attached to every patient, everyappointment, every treatment plan, every broken appointment, everyfamily file and every insurance description will not only make your lifeeasier, it will...  Read More
Posted 7/6/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 16389
Consultant Tip: How to Increase Your Bottom Line
Do you know the best and easiest way to increase your bottom line or profit? It's by not having open time on your schedule, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left unfilled on the schedule, your bottom line...  Read More
Posted 6/19/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 21199
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment.STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the...  Read More
Posted 5/8/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 32214
Standardized Sequence for Handling Requests to Break or Cancel an Appointment
Standardized Sequence for Handling Requests to Break or Cancel an AppointmentWhen you are speaking to a patient or someone who calls for a patient and they want to break an appointment, there are certain steps to follow. The first step is to get the person on the telephone that has the...  Read More
Posted 5/7/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7825
Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them-Tip #4
Tip #4- Don't Break Agreements With Patients.AsI share how actions and words of the dental team may increase or prevent cancellations, Ican’t leave out thisone on breaking agreements with patients.I see practices calling patients to move up their appointments as they try to fill open time on...  Read More
Posted 4/24/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 3954
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the needed...  Read More
Posted 4/9/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 7905
 Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #3
Tip #3- Use Good Verbal Skills at the Time of SchedulingNot usinggood verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an indication...  Read More
Posted 4/9/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 44024
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More
Posted 4/8/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 829
Increasing Your Bottom Line
The easiest way to increase your bottom line is to not have open time in your schedule which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left open on the schedule, your bottom line decreases to that degree. This is true for...  Read More

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