Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
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Sandy Pardue
Sandy Pardue

Tip from Consultant Sandy Pardue: Take Control of the Initial Call

Tip from Consultant Sandy Pardue: Take Control of the Initial Call

9/9/2014 10:23:10 AM   |   Comments: 0   |   Views: 980
It takes someone skilled to get potential new patients who call your office to actually be scheduled and then arrive at the office.

You
may be surprised how many times prospective patients call with the intention of scheduling an appointment and never do, or make an appointment and never show up. A good communicator must handle your phones and it is important that they do not put off prospective patients. The phones should be answered by the end of the second ring and the voice they hear should be one that is cheerful and helpful. They are calling to schedule and they are ready now. Get them scheduled within the next week and consider having the doctor give them an introduction call before their appointment. This is a great way to get them to commit to the practice and they will be impressed when doctor asks something like, “How can we make your visit exceptional?”
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