What You’ll Learn:
The #1 mistake team members make when answering the phone—and how to fix it
How to confidently promote your doctor and practice without feeling "salesy"
The importance of a warm, engaging tone—and how to achieve it
How to avoid costly missed opportunities that waste your marketing dollars
The four essential steps to a winning phone call: Greeting, Discovery, Invitation, and Close
Why front desk training is the best investment you can make for your practice
Real Results in Action:
One team member went from hesitant and unsure to a rockstar receptionist just by making one small adjustment to her approach. Tune in to hear how role-playing and scripting turned her into a confident, patient-converting machine!
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Philadelphia, PA – May 9, 2025
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Take Action Today:
Listen to one of your practice’s recorded calls—what areas could improve? ??
Implement Sandy’s Cheerleader Method to confidently promote your doctor ??
Role-play common patient objections with your team this week ???
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