We’re diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Shttps://sandypardue.libsyn.com/scoreboard-success-10-front-desk-kpis-that-drive-production
Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you simple, actionable ways to bring structure and accountability to your schedule, collections, and patient flow.
You’ll learn how to:
? Track leading and lagging indicators
? Set realistic goals that don’t overwhelm your team
? Empower employees to “own” their numbers
? Reduce cancellations and no-shows
? Create a consistent system for growth—without expensive software
?? Listener challenge: Grab a notepad (or your phone) and follow along as Sandy walks through the 10 KPIs that every dental front desk should be tracking.
Key takeaways:
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What gets measured gets managed.
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Metrics don’t remove the human touch—they improve it.
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New patients, calls out, and appointment conversion rates matter just as much as production.
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Use a physical binder to track schedule changes and spot patterns at a glance.
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Sharing goals consistently (not just when things go wrong) builds morale and accountability.
?? Special thanks to our sponsors:
?? Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at planforward.io
?? Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at identitydental.com
?? Mango Voice – Smart, reliable phone systems designed for dental practices. Learn more at mangovoice.com
?? Join the conversation!
Share your favorite KPI or ask a practice management question in the Dental Drill Bits Facebook Group — your question might inspire our next episode!