Dental FraudBusters!
Dental FraudBusters!
"I am on a mission to help dentists better understand, prevent and confront issues related to fraud, embezzlement and employee dishonesty in their practice"
Blog By:
Bill Hiltz
Bill Hiltz

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It's Friday - a good day to check your alarm logs!
It's Friday - a good day to check your alarm logs! Many offices give a key and alarm code to employees so they can open and close the office.   Contact your alarm company and ask them to send you the "alarm logs"   Most systems record 90 to 180 days of history.  The alarm logs will show if an...  Read More
Dental embezzlement confessions are never what they seem
3X to 5X No, I am not talking about loupes. It's something else. I have confronted and fired a surprising number of dishonest employees; both in person or by video. Most employees immediately and vigorously deny the allegations - then leave in a hurry. A few have made verbal threats at the dentist...  Read More
Patient and Insurance Refunds - Are you doing it right?
"I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years." Bill Hiltz Here are are a few suggestions to help when processing refunds:   Secure your merchant terminal so employees cannot issue a refund to a credit or debit card...  Read More
#16 • Fraud Prevention and your Practice Management Software
"Welcome, I hope that the tips and advice provided here are a benefit to you and your practice. If you have questions, do not hesitate to contact me for assistance" - Bill Hiltz   This post outlines a few of the things that you should do to protect your practice. Let’s start with the basics. First,...  Read More
Laughing gas thief targets dental office in South San Francisco
Surveillance video shows the thief in action as he breaks into the building's storage room and unscrews the nitrous oxide tanks. Do you really need more reasons to have security cameras in your practice?   I strongly recommend you install cameras, just sure to follow the law and any applicable...  Read More
Open a can today.
Open a can today.   Read More
NEVER give employees authorization to use your company or personal credit cards
Half a million dollars, 5 years in prison. She used the doc's credit cards to pay for her son’s pre-school tuition which she deducted on her 2016 tax return. b*tch! The lesson here is NEVER give employees authorization to use your company or personal credit cards.  If you must, then put controls...  Read More
“I’ll just let her go. What could possibly go wrong?”
“I’ll just let her go” These are the first words that many dentists think when confronted with employee dishonesty. They rationalize that the best solution to their dishonesty problem is to terminate the person’s employment and “move on”. No rational person enjoys confrontation Confrontation is...  Read More
Understanding Dental Embezzlement Red Flags
This is #10 in our series of #TIPS intended to help you manage fraud, embezzlement, waste, abuse; and help keep your practice safe. This post discusses some of the red-flags of employee dishonesty and how to interpret and evaluate them. Let’s start with a summary of the key points:     A...  Read More
Dental Embezzlement Red Flag Assesssment
For Dentists and Practice Owners  I am really happy to announce our  Many of the embezzlement red-flags are common across to all businesses, others are specific to dentistry.  This assessment has both.  Learn more:    Key Points:                         I keep updating this tool, so check...  Read More
#TIPS to help you manage fraud, embezzlement, waste and abuse in your dental practice.
#TIPS intended to help you manage fraud, embezzlement, waste, abuse; and help keep your practice safe.  Visit online:   Read More
Employee Dishonest and Cyber Liability Insurance
Don’t fall short. Greater risk requires higher coverage. When you renew your practice’s business insurance policy this year, we recommend you increase or extend your current coverage to include “Employee Dishonesty” and “Cyber Security” insurance. Employee Dishonesty coverage helps pay for losses...  Read More
The most powerful embezzlement deterrent ever!
Every employee that steals follows the same pattern of thinking. Motive –> Opportunity -> Rationalize Motive The employee feels pressured to steal. The reasons vary, and the list is extensive. Often the employee needs money to satisfy a debt, make up for a loss of spousal income, wanting to satisfy...  Read More
The most powerful embezzlement deterrent ever!
Every employee that steals follows the same pattern of thinking. Motive –> Opportunity -> Rationalize Motive The employee feels pressured to steal. The reasons vary, and the list is extensive. Often the employee needs money to satisfy a debt, make up for a loss of spousal income, wanting to satisfy...  Read More
Happy Halloween
Happy Halloween ;-)  Read More
Dental Practice Exploratory Fraud Examination
A couple of years ago, if I saw an offer like this, I would have said it was too good to be true.  Today, I am pleased to say that this is a genuine offer from dentistry's leading embezzlement and forensic data expert.  My knowledge and experience in this area is second to none. I've never...  Read More
Still using a signature stamp in your practice??
The "dentist signature stamp" is considered by many to be a relic of the past, and almost every dental practice management consultant I've spoken with recommends that they are not used. Notwithstanding this, some offices still use a signature stamp for insurance verification purposes, which may...  Read More
HILTZ & ASSOCIATES - FREE guide to help you conduct diligent pre-employment reference checks for people seeking employment with your dental office. Please note that as of May 2019, there is a fee of $14.99 to download this document   Read More
A little bit about some of the things we do.    Read More
This excerpt was taken from a client “assessment” interview I conducted about 5 years ago. This dentist suspected his office manager was stealing. His suspicions were correct, he just did not know it yet. In this part of the assessment interview, I’m asking him about check...  Read More
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