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Quick Tips for the Front Office
This episode is specifically for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master the basics, so if you have new team members, this episode is basically a “mandatory listen” as part of their training.  We discuss these four...  Read More
A Closer Look at Electronic Statements and Recare Notices
You’ve got patients that come in and get treatment, the insurance pays and now you're going to bill them electronically. Make sure you have email addresses for your patients and consider if you get a 30% open rate with emails, you’re in the top tier.  Sandy came across a practice that had 100k in...  Read More
How to Successfully Conduct Group Interviews
Click below to listen to this episode on Group Interviews   Read More
Simple Investing Strategies for Dentists That Guarantee Financial Independence
Simple Investing Strategies for Dentists That Guarantee Financial Independence      All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by investment expert Tae Kim of Financial Tortoise. Alex speaks with Tae about how “slow and steady” investing strategy...  Read More
Key Components of a Successful Workplace
One of the key components of a successful workplace is a thriving team environment. But how do you engage a disengaged team? Robyn Reis, Director of Hiring and VP of Coaching for All-Star Dental Academy, offers valuable tips on how to achieve this. As a certified HR consultant with Ben Erickson and...  Read More
How to Build a Productive Front Office Team
Click below to listen to this episode.   Read More
Thriving at Work: How to Engage a Disengaged Team
Thriving at Work: How to Engage a Disengaged Team     All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Director of Hiring and VP of Coaching Robyn Reis. In today’s fast-paced business world, it’s more important than ever to ensure your team...  Read More
Making “Cents” of Dental Accounting
Making “Cents” of Dental Accounting       Modern Accounting Solutions for Dental Professionals Today I’m joined by a true star in the dental industry, Chris Cuadros from Crossroads Tax Advisors. Chris and his team are experts at helping dental professionals succeed, bringing...  Read More
#31 - I'm Here To Put You Back On Schedule
Not every dental office has Darth Vader to help put it back on schedule, so the Star Wars School of Dentistry is here to help. What are some ways that dental offices can stay on schedule? And what are some things that patients can do to make sure they are seen on time? Join the Star Wars School of...  Read More
CANCEL Cancellations: Get Patients To Happily Show-up On-time
      All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Head Instructor and Lead Consultant Larry Guzzardo about how to get your patients to stop canceling their appointments. 1. What is the effect of cancellations on a practice? 2. Why do they...  Read More
Overdue Dental Accounts & How to Maximize Practice Collections [Sample Collection Letter Template + Phone Script]
While many dental patients have some form of dental insurance, many do not. It’s common for dental practices to offer payment plans to patients who need them. While it’s beneficial to offer patients some flexibility in how they pay, the result may be a collection of past-due invoices. As you know,...  Read More
A Solution for Chronic Absenteeism
A Solution for Chronic Absenteeism . You get a text message from a staff member that says they can’t come to work today, now what do you do? . In this episode, Sandy talks to us about the proper steps to take with handling staff members who seem to be absent or miss a lot of work days for...  Read More
Instantly Rebook Cancelled Appointments
Don’t you wish filling those empty appointments in your schedule could be as easy as filling in teeth?    Kancld is a cutting-edge platform that empowers you to efficiently fill your empty appointments - even the last-minute ones!    Join Darren Kaberna founder of AMP this Monday for a live...  Read More
Production Focused vs Patient Focused
Production Focused vs Patient Focused You may have heard this or possibly, some of you listening, may even think this way:  “we don’t have a production goal because we are patient focused”. Knowing your income and taking care of patients are two different things. In this episode Sandy gives...  Read More
Eliminate dental no-shows forever
You heard that right. No more empty chairs!  Eliminate dental no-shows forever and save up to an average of $30,000 per year on canceled appointments with Kancld. I’m hosting a live walkthrough of it on Monday, January 9th - you can register here:      Read More
The Doctor / RDH Exam
Ask Sandy Anything!
In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions:          How early to confirm appointments?                How do you deal with assistants or hygienists not showing...  Read More
The 10 Key Elements for 2023
Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it! In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice! They are:          Low retention rate.               Too many broken appointments....  Read More
Honest, Affordable, Quality Dentistry with Dr. Josh Wyatt
Good morning and welcome back to the Dental Lab Podcast. I'm Bob Brandon, the general manager here at Keating Dental Lab, and today we are honored to have Dr. Josh Wyatt from South Tampa Dentistry. Dr. Wyatt, good morning. Hey, good morning, Bob. How.  We're rolling right along here. We're super...  Read More
Will my CPA find dental embezzlement?
Many dentists believe their CPA will uncover embezzlement. The truth is, most CPA’s are unlikely to detect embezzlement in a dental practice; but it’s not their fault.  They were not hired for that job  What’s in your wallet?  Compilation, Review or Audit? When year end rolls around, most dentists...  Read More
Serial Embezzer: Kristen Labrue
Kristen Labrue of Fort Myers, Fla., was arrested after she allegedly wrote five fraudulent checks to herself and her husband’s account for $79,662, NBC affiliate  reported Aug. 30.  Labrue worked at Pediatric Dentistry of Fort Myers from April 2021 to June 2021, according to the report. The...  Read More
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