Continuing Education

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Ms. Carrie Ibbetson It’s Not What You Say it’s How and When You Say it!
Speaker: Ms. Carrie Ibbetson
Knowing the science and technology of dental hygiene helps you connect the dots as a practitioner, but it rarely helps you explain the benefits your treatment provides the patient. Learn how reframing and re-sequencing some of your everyday questions and tasks can help you connect with the patient in a way that gets them motivated to take on the challenge of obtaining and maintain oral health, and how coaching them through small steps creates big wins for all parties involved!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1
Running Time: 1 hour
Release Date: 08/01/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 1
Running Time: 1 hour
This course is part of Townie Meeting 2018 Lecture Series
Ms. Judy Kay Mausolf Attitudes, Breakdowns and Conflict Resolutions.
Speaker: Ms. Judy Kay Mausolf
Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships! Learn the skills to communicate positively and effectively with different and even difficult personalities!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 3
Running Time: 3.0 hours
Release Date: 08/01/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 3
Running Time: 3.0 hours
This course is part of Townie Meeting 2018 Lecture Series
Mr. Tom Zgainer  It’s Your Money – A Few Ideas to Keep It.
Speaker: Mr. Tom Zgainer
Planning for retirement can be complex, especially when it may still be years into the future. The decisions you make today, need to lead to outcomes that ensure you accumulate the financial resources needed to sustain you once your active work is complete. This CE course will provide ideas to help accomplish your goals.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5h
Release Date: 08/01/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5h
This course is part of Townie Meeting 2018 Lecture Series
Mr. Tom Limoli It’s the Patient’s Plan Not Yours.
Speaker: Mr. Tom Limoli
Patient dental benefit plans are continually changing. Grow with and profit from the ever-changing reimbursement environment. More of today's cost-conscious patients are emotionally driven to consider only in-network doctors. Learn to work with and understand the patient’s benefit plan restrictions and limitations.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 3
Running Time: 2.5hr
Release Date: 08/01/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 3
Running Time: 2.5hr
This course is part of Townie Meeting 2018 Lecture Series
Sandy Pardue Front Office Mastery
Speaker: Sandy Pardue
This is a comprehensive course that teaches doctors and team members how to organize their front office systems. Learn how to create productive days with less stress, better control the phones, increase new patient numbers, reactivate patients, improve communication skills, increase treatment acceptance, predict and control broken appointments and excel in other activities that will result in increased income.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 2 hours
Release Date: 08/01/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 2 hours
This course is part of Townie Meeting 2018 Lecture Series
Mark Greenstein and Timothy Quirt, DDS Economic Trends in Dentistry and What They Could Mean for Your Practice
Speaker: Mark Greenstein and Timothy Quirt, DDS
This course discusses major trends impacting the dental industry including payer landscapes, cost of supplies and labs and private equity.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hours
Release Date: 06/14/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hours
Dr. Mark Murphy Improving Case Acceptance
Speaker: Dr. Mark Murphy
Helping patients WANT what we know they NEED, drives the economic & reward engines of our practice. Help patients have better health, do more of the dentistry that fulfills and stimulates you and be more successful in your practice. Demonstrated is how to improve the educational value of the examination experience and overcome the insurance entitlement behavior that patients often exhibit.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Release Date: 02/07/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Dale Willerton and Jeff Grandfield Negotiating a Lease Renewal for Your Dental Practice
Speaker: Dale Willerton and Jeff Grandfield
This course details different avenues dentists can take when approaching their commercial lease renewal. If you agree to the same terms and conditions as you initially did with your landlord, you may miss out on numerous benefits.
Practice Management, HR and Accounting
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Release Date: 02/01/2018
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Sheri Kay, RDH Hiring and Developing Your Team the Right Way
Speaker: Sheri Kay, RDH
Do you hire based on whether you like the person you’re interviewing? Re-imagine your hiring methods and discover proven approaches to attracting, interviewing, and hiring the talent you want. You’ll build a strategic plan to attract the new people you need, and to maximize the gifts and talents of your current team on the way to achieving your vision for your practice.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Release Date: 01/31/2018
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Charles Feitel Real Estate: Real Issues for Starting (and Selling) a Dental Practice
Speaker: Charles Feitel
This course navigates the complex landscape of commercial real estate and the dental office, by covering topics such start up offices, lease renewals, and buying or selling. In addition, this course includes information about financing, restrictive covenants, site selection, lease negotiation, permits, building, and opening the office.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Release Date: 12/13/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1h
Dr. Chris Griffin VISION Quest: The Art of Empowering Employees Through Purpose and Process
Speaker: Dr. Chris Griffin
Increased competition is forcing dentists to operate outside of their comfort zones. While most are not equipped to become CEOs in the truest sense of the word, utilizing a solid leadership system that empowers the dental team to take ownership of practice growth allows owner/doctors to provide more of a low-key leadership role and still convey their vision for the practice.
Practice Management, HR and Accounting
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Release Date: 12/01/2017
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Dr. Shalin Patel Increasing Your Patient Acceptance Rates
Speaker: Dr. Shalin Patel
This course details different practice management approaches to ensure a better patient experience. It explores ways to attract, convert and retain new patients for better long-term growth of the practice.
Practice Management, HR and Accounting
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Release Date: 10/01/2017
Cost to View: Free
Cost for Credit: $36
CE Credits: 1.5
Dr. Chris Griffin Avoiding Burnout:  Use S.M.A.R.T.E.R. Systems to Work Less, Make More, and Enjoy Practice Again!
Speaker: Dr. Chris Griffin
We all struggle. Burnout is an ever-increasing problem in our industry and it’s not going away.

Learn to apply Dr. Griffin’s S.M.A.R.T.E.R. systems framework to create a practice that makes your own dream practice lifestyle possible and experience the freedom of having options.

The only goal of this system is to help you work less, make more, and enjoy practice again because you deserve it!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/30/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Fred Joyal The Invincible Dental Practice... Filmed Live at Townie Meeting.
Speaker: Fred Joyal
No one can predict where dentistry will be in 20 years, so the goal is to create a resilient, adaptable business model so that you can enjoy success, whatever may come. Fred details how combining a remarkable patient experience with advanced technology can make your practice fun, successful and bulletproof.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
This course is part of Townie Meeting 2017 Lecture Series
Dr. Bruce Baird and Ms. Vicki McManus Get Off the Dental Roller Coaster... Filmed Live at Townie Meeting
Speaker: Dr. Bruce Baird and Ms. Vicki McManus
We’ve all had the experience of feeling rich one month and paying the piper the next. Financial stress as a dental owner does not have to be your reality. Dr. Bruce B. Baird and Vicki McManus, will share with you their secrets to running a productive dental practice. Most important, they will teach you how to accomplish this while decreasing stress!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 Hours
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 Hours
This course is part of Townie Meeting 2017 Lecture Series
Dr. Mac Lee and Ms. Joleen Jackson Making Patient Education Productive. Filmed Live at Townie Meeting.
Speaker: Dr. Mac Lee and Ms. Joleen Jackson
Your patients do not go to the same seminars you do. In this course, you will receive important tips to get your patients to want what they have always needed and feel good about their decision. This course will also encourage every team member to be an educator and create value for your service.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
This course is part of Townie Meeting 2017 Lecture Series
Ms. Vicki McManus Frustration: The Breakfast of Champions... Filmed Live at Townie Meeting.
Speaker: Ms. Vicki McManus
Every team knows that addressing frustration head on is a cornerstone of massive success! Think about it—who’s more frustrated, the janitor who cleans your building or you, the team delivering high-quality care? Vicki is a certified emotional intelligence coach and CEO of two award-winning companies. She has a wide array of firsthand experience dealing with frustration.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hr
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1.5 hr
This course is part of Townie Meeting 2017 Lecture Series
Paul Edwards From Ordinary to Extraordinary: How to Create a Self-Managing Team... Filmed Live at Townie Meeting
Speaker: Paul Edwards
In this course you will discover secrets to creating game-changing mission and purpose statements that will engage your team and get them to buy in on the practice’s strategic goals. This course will give you a clear understanding of how this strategic process is the first step towards transforming a good team and practice into one that’s truly extraordinary.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
This course is part of Townie Meeting 2017 Lecture Series
Dr. Steve Rasner How to get Patients to go out of Network, Accept Comprehensive Care and Get Paid Upfront. Filmed Live at Townie Meeting.
Speaker: Dr. Steve Rasner
Many once-powerful practices have hit a wall. The reasons are clear: massive decreased third-party payments, the influx of corporate care and a capricious patient population. This course is a no-nonsense approach to reclaiming what you might have lost. This clear, easy, not-expensive and absolutely replicable blueprint will put you back on track Monday at your office. A must for the entire team.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2.5
Running Time: 2.5 hours
Release Date: 08/16/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 2.5
Running Time: 2.5 hours
This course is part of Townie Meeting 2017 Lecture Series
Steven Anderson Stop Cancellations!
Speaker: Steven Anderson
It is the perfectly scheduled day and then it all falls apart! Learn the secrets to helping more of your patients keep their commitments. How to reduce cancellations, no shows, and disruptive emergencies that mess up your day!
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 07/12/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Laci Phillips Communication, Coding and Collections: The Three C’s of the Profitable Practice.
Speaker: Laci Phillips
When the first question a patient asks is, “How much will my insurance pay?” our daily lives begin to revolve around insurance. Learn to step out of that mindset and step into customer service, quality health care and ultimately a profitable practice. Discover how excellent communication, proper coding and above-average collections can impact your practice’s efficiency and financial health.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5 hours
Release Date: 06/14/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1.5 hours
Ed Comitz, Esq. Disability Insurance Roulette:  Why is it So Hard to Collect on My Policy?
Speaker: Ed Comitz, Esq.
This course discusses why it is so difficult for dentists to have their disability claims accepted and how to avoid the most common mistakes made by dentists when filing disability claims. Also covered are key provisions to look for in disability insurance policies, and will provide an overview of the disability claims process.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1 hour
Release Date: 05/17/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 2
Running Time: 1 hour
Bill Rossi PPO Plays
Speaker: Bill Rossi
This course goes into details regarding what you need to know when deciding: 1) Whether or not to sign up a PPO. 2) What you need to do to operate successfully with PPO participation. 3) When and how to best leave PPO participation (so you lose the discounts but not the patients). Any dentist thinking about accepting or leaving PPOs should view this CE course.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 04/05/2017
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Lance Jacob with Tim Lott Improving Patient Care by Improving Practice Performance
Speaker: Lance Jacob with Tim Lott
The course explains why it is important for dentists to understand how their practice is performing and that performance can affect patient care. Topics covered include production vs collections and their relation to cash flow, expense classifications and overhead, revenues and overhead and the reason why it is important to have the ability to compare your practice to industry benchmarks.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 12/14/2016
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Paul Edwards Handbooks and Policies: What Every Employer Needs to Know
Speaker: Paul Edwards
Every year, hundreds of employment laws are added or changed at both the federal and state levels. As an employer, you must be 100% compliant with all of these laws 100% of the time. But if you don’t keep your policies up-to-date with the myriad of law changes, it can spell disaster in terms of government audits, employment lawsuits, and more. Learn how to protect your practice from the common problems that lead to liability by watching this course.
Practice Management, HR and Accounting
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
Release Date: 11/30/2016
Cost to View: $36
Cost for Credit: Included
CE Credits: 1.5
Running Time: 1 hour
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