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Consultant Tip:  Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them - Tip #1
Tip #1- Stop making patients think cancellations are normal. Be more proactive. I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the...  Read More
Increasing Your Bottom Line
The easiest way to increase your bottom line is to not have open time in your schedule which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left open on the schedule, your bottom line decreases to that degree. This is true for...  Read More
Consultant Tip: Handling Patient Complaints
Since dental practices deal with all kinds of people, there will be complaints from time to time no matter how well organized you are and/or how skillful your team. Hopefully you hear about them so you can handle them properly and get the patient happy and coming back in the future. Ignoring...  Read More
Actions of a Successful Dental Office
I’m often asked what successful offices have in common... They have a good solid ethical team, with a great attitude. There is a strong leader, they are organized and have real world systems that give more predictability and consistency. The office runs like a well oiled machine. There are few...  Read More
Building Your Practice with Emergencies and "Emergencies"
An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the word is...  Read More
An Important Thing to Know
You do not win friends and influence patients when you use criticism, authoritative attitudes or high-pressure sales talk. You do win friends and influence patients when you really care about them and when you follow the rule be yourself. It is an interesting fact that people will respond to you...  Read More
The “Big 3” Habits of Millionaire Dentists
Last month, I hosted the Dental Success Summit 2013 in beautiful Scottsdale, AZ. All I can say is WOW!!! I was amazed and humbled at the talent and enthusiasm of the doctors and their teams that showed up for the event. It was a very special group of people… Dentists and their teams traveled...  Read More
Welcome to our newest feature: blogs. We are in the rollout phase right now and will be asking some of our members to test out the new functionaltiy. Please try it out and let me know if you run into trouble, have suggestions for additional features, or to provide additional feedback. Feel...  Read More
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